Senior Field Technician

Job Expectations Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day. As a Senior Field Technician you’ll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers’ faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future. We are looking for candidates based in the Brisbane North area A bit about your role As part of a field service team you’ll discover a diverse and dynamic workplace where no two days are alike. You’ll enjoy a wide variety of work right across our network and within the homes and businesses of our customers with a view to deliver timely, high quality and brilliant customer service. In your day to day work you’ll be the backbone that keeps Australia connected, delivering end‑to‑end service to homes and businesses across the nation. From installation to repair and maintenance you’ll see the impact of your work in real time with every satisfied customer. You’ll collaborate with a supportive and inclusive team with opportunities for coaching, mentorship and career progression at every step. A bit about you To thrive in this role you’ll be an autonomous and motivated self‑starter with extensive experience with copper and fibre network assurance, fault finding and installs. You’ll have an appetite to embrace a complex industry while learning and developing on the job. Ideal candidates for this role will have an ACMA licence preferably with a cert 3 or cert 4 in telecommunications and draw on their dedication, drive and customer service skills to deliver service with integrity and solutions with a smile every day. What you’ll put in : Current Drivers License Strong communication skills both written and verbal Approachable and caring attitude to customer service Passion for problem‑solving An appetite for challenge Comfortability working to tight deadlines Confidence to act with autonomy, integrity and pace under pressure Availability to work required hours within the 7am‑7pm timeslot and travel to areas of work away from your nominal place of residence where required What you’ll get out : 18 weeks of paid parental leave Discounted gym memberships and other corporate benefits Device allowance or mobile device Options for salary sacrificing An inclusive work culture that prioritises balance and wellbeing A dedicated and caring team of subject matter experts to train and support you A more inclusive working world nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel heard, valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities and cultures. That’s why we have a Reconciliation Action Plan, an Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer and have active employee‑led diversity pillars. Click here to see our list of employee benefits and why we’re recognised as a WORK180 Endorsed Employer for Women and their Employer of Choice for 2025. Equal Opportunities for All We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please don’t hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility‑related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website. Take your next steps with nbn At nbn we support your career development and want to give you every opportunity to be prioritised through recruitment processes and as such all roles are advertised internally first for 5 days. So if you think this role is for you then apply today via your Workday account. This will ensure that your application receives priority over any external line with nbns internal hiring guidelines please ensure that you inform your current manager prior to formally applying to the position. Please note that this role is a permanent opportunity and you must have applications will close at midnight Friday 26th September 2025. To be eligible for this role you must have full working rights in Australia. Worker Type: Permanent Time Type: Full time Field Base Location: Rockhampton Required Experience: Senior IC Key Skills Computer Hardware Customer Service Hand Tools Computer Networking Field Service POS Windows Mechanical Knowledge Service Technician Experience Merchandising Project Coordination Troubleshooting Employment Type: Full‑Time Experience: years Vacancy: 1 #J-18808-Ljbffr