Head of Information Technology and Infrastructure | Pillow Talk

Head of Information Technology and Infrastructure | Pillow Talk Lead the next evolution of technology for one of Australia's most loved retail brands. OnTalent is proud to partner with Pillow Talk, a leading Australian-owned homewares retailer, to appoint a Head of Information Technology. This is a pivotal opportunity for a commercially astute and enterprise-minded technology leader to shape and deliver Pillow Talk's next phase of growth. The successful candidate will take a whole-of-business view, ensuring technology decisions are tightly aligned with organisational strategic priorities and commercial imperatives. The role demands a leader who can balance strategic foresight with hands‑on operational leadership, guiding a capable and long‑standing team as we grow our capability to ensure a connected and customer‑centric technology environment. About the role The Head of IT will be responsible for the strategic direction, governance, and operational delivery of Pillow Talk's technology function, leading a professional team across infrastructure, systems, cybersecurity, and support. A key focus will be on driving enterprise-wide value creation, ensuring technology investments deliver tangible outcomes aligned with business goals, customer experience, and operational efficiency. Success in this role depends on the ability to build strong internal partnerships to create seamless technology integration and support the delivery of outstanding retail and customer experiences. This position represents a unique opportunity to strengthen the organisation's technology capability, uplift performance, and embed disciplined project and governance frameworks, with clear personal and progressional growth opportunities as the organisation continues to grow. Key Focus Areas Develop and execute a multi‑year technology roadmap that aligns with Pillow Talk's strategic and commercial priorities. Lead and develop a high‑performing team, embedding accountability, clarity, and a continuous improvement mindset. Build trusted internal partnerships, particularly with eCommerce and Supply Chain, to deliver integrated technology solutions that create customer and business value. Drive disciplined project management, budget control, and transparent communication across all technology initiatives. Oversee enterprise systems including (but not limited to) ERP and WMS enhancements, cloud migration, and data integrity improvements. Strengthen cybersecurity, governance, and business continuity frameworks. Champion enterprise-wide efficiency, collaboration, and innovation through technology. About Pillow Talk Pillow Talk is an Australian‑owned specialty retailer offering an extensive range of bed linen, home décor, furniture, and children's products. With more than 70 stores across Australia and a strong e‑Commerce presence, the company employs over people across retail, logistics, and its purpose‑built support office and distribution complex in Darra, Brisbane. Founded as a family business, Pillow Talk continues to grow steadily—opening new stores each year—while maintaining its reputation for exceptional customer service and a genuine customer‑first culture. The organisation has a strong appetite for innovation, operational excellence, and enterprise-level thinking, guided by a passionate leadership team committed to sustainable growth and meaningful customer outcomes. About you You'll bring extensive experience leading technology functions within retail environments (bricks and mortar essential), ideally across large‑scale or multi‑site operations. With a proven record of delivering ERP implementations and managing complex projects, you'll demonstrate both strategic vision and operational rigour—ensuring technology initiatives directly support business performance and customer outcomes. Commercially and financially astute, you align IT strategy with organisational priorities, ROI, and enterprise objectives, engaging confidently across diverse stakeholder groups to uncover opportunities for efficiency and deliver value‑driven solutions that enhance both internal operations and the customer experience. Driven by a genuine curiosity for how technology can improve efficiency, scalability, and connection, you combine commercial awareness, collaboration, and accountability in everything you do—and will be motivated by the opportunity to grow with the organisation, with a clear growth pathway as Pillow Talk continues to evolve. Why Join Pillow Talk Joining Pillow Talk means becoming part of one of Australia's most trusted and fastest-growing homewares brands. This is a rare opportunity to make a tangible, enterprise-wide impact—leading technology strategy that directly supports organisational growth, operational excellence, and customer experience. The role offers empowerment, autonomy, and the chance to work alongside passionate people who genuinely care about customers, quality, and each other. How to Apply OnTalent has been exclusively engaged by Pillow Talk to recruit this position. Please visit / for further information, a copy of the success profile, and to apply. For a confidential discussion, please contact Donna Bliss on Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Information Technology | Industries: Retail and IT System Operations and Maintenance #J-18808-Ljbffr