Guest Experience Officer
vor 9 Stunden
We are a leading Australian property group that owns, operates and develops a fast‑growing portfolio of lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the three eastern seaboard states. Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where residents and visitors can truly belong. Frontline Roles: Be Part of Something Bigger at Ingenia From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected. We’re looking for a casual Guest Experience Officer to join our team at our Queenscliff Holidays site, reporting to the Park Manager. In this role you’ll be the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents while having fun. Queenscliff is a charming seaside town in Victoria, Australia, famous for its historic architecture and stunning coastal views. Why You’ll Love Life at Ingenia Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50% Employee referral, employee of the month, and employee of the year rewards Flexible work schedules to suit your lifestyle In this Role, You’ll Welcome guests warmly and provide information about the park, resort, local area, amenities, and activities, ensuring a smooth check‑in and check‑out experience Convert walk‑in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS)/ Support caretaking duties as needed, including site cleanliness, after‑hours guest assistance, and monitoring compliance with site rules You’re Likely a Match If You You’re passionate about creating warm, memorable guest experiences through genuine customer service You have experience in hospitality or tourism, or you’re enthusiastic about building your skills in a guest‑focused role You’re confident using Microsoft Office and booking systems like Newbook, or you’re eager to learn and grow in a tech‑enabled environment You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do You have a valid Working with Children Check You have a current automatic driver’s licence Our Recruitment Process Apply via our website; no cover letter needed Quick phone chat and interview with your future manager Background checks Offer and onboarding; welcome aboard All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check. Let’s Create Amazing Experiences Together Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you. #J-18808-Ljbffr
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Seaside Guest Experience Ambassador | Flexible Shifts
vor 9 Stunden
Geelong, Österreich Ingenia Communities VollzeitA leading Australian property group is seeking a casual Guest Experience Officer for their Queenscliff Holidays site. The successful candidate will be the welcoming face of the park, responsible for creating exceptional guest experiences. Ideal applicants will have a strong background in customer service, and hospitality, and a passion for enhancing guest...
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Guest Service Agent | Elevate Guest Experiences
vor 1 Woche
Geelong, Österreich Oaks Hotels, Resorts & Suites VollzeitA major hotel in Geelong is seeking a Full Time Guest Service Agent to provide exceptional customer service and ensure memorable experiences for guests. This role involves welcoming guests, managing check-ins, and maintaining clear communication throughout their stay. The ideal candidate has a strong background in hospitality, a proactive mindset, and a...
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Night Front Desk Lead: Guest Experience
vor 2 Wochen
Geelong, Österreich Oaks Hotels, Resorts & Suites VollzeitA leading hospitality brand in Geelong is looking for a Senior Night Guest Service Agent. This full-time night shift role involves overseeing front desk operations, responding to guest inquiries, and ensuring security and safety during overnight hours. Ideal candidates will have experience in guest service, strong communication skills, and the ability to...
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Senior Night Guest Service Agent
vor 3 Wochen
Geelong, Österreich Oaks Hotels VollzeitJob Description We are seeking a dedicated and experienced Senior Night Guest Service Agent to join our team at Oaks R Suites Geelong. This is a full-time night shift position, working Sunday to Thursday from 11 : 00 PM to 7 : 00 AM. As the Senior Night Guest Service Agent, you will be the primary point of contact for guests during overnight hours, ensuring...
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Senior Night Guest Service Agent
vor 2 Wochen
Geelong, Österreich Oaks Hotels, Resorts & Suites VollzeitJob Description We are seeking a dedicated and experienced Senior Night Guest Service Agent to join our team at Oaks R Suites Geelong. This is a full‑time night shift position, working Sunday to Thursday from 11:00 PM to 7:00 AM. As the Senior Night Guest Service Agent, you will be the primary point of contact for guests during overnight hours,...
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F&B Attendant: Elevate Guest Experience
vor 1 Woche
Geelong, Österreich Rydges Hotels & Resorts VollzeitA leading hotel in Victoria seeks a Food and Beverage Attendant to join their vibrant team. You will deliver exceptional service across the restaurant, bar, and In-Room Dining, ensuring a polished environment for guests. Ideal candidates will have over a year of experience in similar roles and exhibit a warm demeanor. Enjoy competitive perks, including team...
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Senior Night Guest Service Agent
vor 3 Wochen
Geelong, Österreich Minor International VollzeitCompany Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
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Guest Service Agent
vor 1 Woche
Geelong, Österreich Oaks Hotels, Resorts & Suites VollzeitMinor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe,...
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Senior Night Guest Service Agent
Vor 6 Tagen
Geelong, Österreich Oaks Hotels, Resorts & Suites VollzeitMinor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe,...
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Guest Service Agent
vor 2 Wochen
Geelong, Österreich Oaks Hotels, Resorts & Suites VollzeitMinor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe,...
