Guest Services Agent

vor 3 Wochen

City of Melbourne, Österreich Vista Hospitality Group Vollzeit

Sage Hotel Ringwood is a modern and contemporary hotel featuring 120 rooms across five floors, located atop the Eastland shopping centre in Ringwood. We offer our guests exceptional comfort and convenience, with top‑notch amenities such as free Wi‑Fi, co‑working spaces, a gym, conferencing facilities, a restaurant (90 seats), a bar (55 seats), in‑room dining, and event spaces for up to 200 guests. We’re looking for passionate individuals to join our team as part of our Guest Services department. What We're Looking For: To be part of our team, you need to be: Passionate – Committed to delivering outstanding customer experiences with enthusiasm. Flexible – Able to work on a rotating roster across various shifts. Reliable – Taking responsibility for your actions and ensuring consistency in your work. Honest & Fair – Demonstrating integrity in all interactions. Respectful – To both colleagues and customers. Resourceful – Capable of working unsupervised and finding solutions independently. Key Duties and Responsibilities: Process check‑ins and check‑outs efficiently. Monitor guest profiles and VIP status levels to ensure personalised service. Welcome and assist VIP guests and groups. Follow hotel processes and policies regarding cash handling, guest confidentiality, and hotel security. Provide multi‑skilled customer service, ensuring a seamless and excellent guest experience from start to finish. Benefits and Perks: Easily accessible location with public transport options nearby. A supportive, inclusive team environment with approachable leaders. Accommodation and food & beverage discounts, including on‑duty discounted meals. Uniforms and dry cleaning services provided. Employee Assistance Program (EAP) to support your well‑being. Training, development, and opportunities for promotion, including the potential for inter‑hotel transfers. Skills and Experience: Previous experience in the hotel industry or a customer service role. Proficiency in hotel management systems (Protel knowledge is desirable). RSA certification. Strong problem‑solving skills and the ability to make decisions independently. How to Apply: We appreciate all applications, but only successful applicants will be contacted. Sage Hotel Ringwood is an equal opportunities employer with zero tolerance for any behaviour that undermines our commitment to providing a safe, inclusive, and respectful environment for all. If you’re passionate about hospitality and enjoy working in a dynamic and rewarding environment, we encourage you to apply Join us at Sage Hotel Ringwood and be part of an exceptional team #J-18808-Ljbffr

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