Senior Workplace Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Senior Workplace Manager is responsible for leading the JLL team in forging lasting, open, and collaborative relationships with clients through the delivery of a unique and authentic experience across the JLL offices in VIC, SA, WA and NT sites. Provide and manage a comprehensive and consistent range of services across an assigned geographical area, with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Some interstate travel may be required within JLL's travel policy and business requirements. Responsibilities Lead and develop the JLL team in delivering exceptional workplace experiences across VIC, SA, WA, and NT offices Manage comprehensive services, focusing on continuous improvement, operational excellence, facilities management, safety, and compliance Develop and execute an impactful client engagement strategy, building a community of ambassadors and work place support team for consistent service delivery Implement the Human Experience Roadmap, driving employee engagement, wellness, and productivity initiatives Introduce and manage technology platforms to enhance workplace team efficiency and support office digitalization Oversee facilities operations, including preventive maintenance programs and minor projects/churn management Foster a culture of empowerment and engagement within the team, identifying development areas and providing coaching Develop and implement internal communication strategies to improve culture and employee engagement Manage site budgets and participate in annual financial planning Ensure effective stakeholder management and reporting on operational matters and workplace experience This role may require interstate travel within JLL's travel policy and business requirements Qualifications Experience in all aspects of workplace (FM) delivery, preferably in a corporate environment Experience managing budgets and preparing financial reports Excellent time management and communication skills. Experience in building and managing teams remotely Ability to build productive business and stakeholder relationships across all levels Ability to manage multiple projects independently Comprehension of Mechanical & Engineering services to ensure services are managed, although technical qualification / background is not mandatory One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset. MS Office proficiency About JLL At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat. What you can expect from us As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. Apply Today Apply today, quoting job reference number LMREQ . Location: On-site – Melbourne, VIC If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table #J-18808-Ljbffr