Business Development

As the Business Development & Growth Manager, you will report directly to the CEO and will lead the business development, client acquisition services and systems that underpin strategic decision‑making, long‑term planning, and continuous improvement and growth across the organization. This fixed‑term contract role is ideal for someone with strong analytical capability, excellent development and modelling skills, and a passion for making a difference in the aged care sector. The role will be required until approximately June 30th, 2026, with a further review based on business needs. Key Responsibilities Business Development & Client Acquisition Understand the market, build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders. Actively promote Belong at Home services, brand, and values through professional engagement, networking, and community outreach. Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals. Identify and pursue new business opportunities/offerings across referral networks, partnerships, events, and community channels. Review & participate in initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients. Coach and support team members as required. Meet and exceed onboarding KPIs through proactive lead generation and effective conversion strategies. Collaborate on the development and implementation of innovative marketing and referral initiatives, working closely with the Marketing and Communication team. Develop business plans for each team, growth target development and input into budget planning. Client Onboarding & Service Coordination Manage and develop the CRM and oversee the client onboarding process, ensuring a seamless transition from enquiry to active service. Guide clients and families through available service options, funding pathways, and expectations. Ensure we provide clear documentation and handover to operational teams post‑onboarding. Ensure new clients receive a high‑quality onboarding experience that fosters long‑term engagement. Client Relationship Management and Systems Monitor early‑stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience through CRM. Foster trust and rapport with the team, clients and their families through consistent communication and professional service delivery. Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period. About you Ability to streamline systems and processes. Ability to engage and educate with team members. Experience in a business development or intake‑focused role, ideally within aged care or disability services. Analytical thinker, data and results‑driven professional. Ability to develop sound business plans and engage proactively with the wider team to ensure success. Strong understanding of Support at Home and Aged Care Quality Standards. High‑level communication skills (written and oral), negotiation, and relationship‑building skills. Proficient in Excel with strong attention to detail and data integrity. Power BI and data warehouse experience. Demonstrated initiative, sound judgment, and ability to work autonomously. Experience using and managing the CRM and care management systems (essential). Current clean driver’s licence and willingness to travel as needed. If this sounds like the perfect opportunity for you, we would love to hear from you. #J-18808-Ljbffr