AusCheck Program Support Officer

Job Req ID Home Affairs- Location ACT; QLD; VIC Employment Type Ongoing (Permanent),Full-time Classification APS Level 4- $76,863.00 and $82,906.00 plus 15.4% super (part time pro-rata) Contact Officer Faruk Yay on Office Arrangements Flexible - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role. Applications close on 27/11/2025 at 11:59pm AEDT (midnight) - Late applications will not be accepted. About our opportunity This process is being used to fill immediate position. Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA. About our team Cyber & Infrastructure Security | Critical Infrastructure Risk & Reg | Auscheck | Appeals & Business Support An APS4 Program Support Officer is accountable under limited direction to perform and achieve moderately complex customer service and administrative work within an integrated workforce. They are accountable to have a good understanding of and compliance to relevant legislative frameworks, government decision-making and AusCheck's mission and policy requirements. Please visit our website for more information about the Department of Home Affairs or Australian Border Force. Our ideal candidate Be a team player who enjoys working in a dynamic and evolving environment Possess strong written and verbal communication skills and have the ability to work under pressure whilst remaining calm in stressful situations Be able to positively contribute in a team environment, displaying integrity and high ethical standards Possess good judgement and pay careful attention to detail in order to make lawful decisions confidently, while undertaking analysis and drawing accurate conclusions based on evidence Work collaboratively with others in order to deliver efficient and accurate workplace outcomes. You must be competent with Microsoft Office Suite and have the ability to quickly learn departmental IT systems, legislation and policy. Duties and responsibilities Respond to moderately complex client enquiries and requests, provide advice, and record information as appropriate Develop and maintain productive working relationships through day-to-day liaison with stakeholders Assist with moderately complex analysis and research across all relevant information sources to meet reporting requirements Manage resources in accordance with legislation, delegation limits and departmental policy Assist with moderately complex analysis and research across all relevant information sources to meet reporting requirements. Additional information A broad understanding of relevant legislative and policy frameworks and service delivery and of the external factors influencing departmental or whole of government policies relative to role (or the ability to quickly develop and maintain this understanding in light of scheme and process changes). Ability to think strategically, particularly with focusing on achieving outcomes, demonstrating flexibility and agility with managing workloads, tasks, competing priorities and resources. Be creative, innovative, resilient and capable of working in a high-tempo environment. Demonstrate self-awareness and a commitment to learning and personal development. Have strong experience using the Microsoft Office Suite. Strong attention to detail with an ability to communicate effectively both orally and in writing (sound writing skills required and ability to take and make verbal/audible phone calls). Work under general guidance and exercise some level of autonomy. How to apply Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 27/11/2025 at 11:59pm (midnight) AEDT – Late applications will not be accepted. As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining: How your skills, knowledge, and experience will be relevant to this role Why you are interested in the role and what you can offer us Any specific examples or achievements that demonstrate your ability to perform the role Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – in the document footer. Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification. Eligibility To be eligible for the position you must be an Australian Citizen. ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC). Home Affairs Workers will also be required to obtain and maintain an Onboarding Check. In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary. Diversity and inclusion The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply. RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: Technical assistance Internal applicants with technical enquiries can: Lodge an enquiry through the HR Help portal Email Phone: (within Australia) or +61 (outside of Australia) Please include any applicable screen captures, a response will be provided during business hours. Notes The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement. Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at #J-18808-Ljbffr