Customer Service Representative/Supervisor

Vor 6 Tagen


City Of Armadale, Österreich Bared Footwear Vollzeit

Customer Service Representative/Supervisor We’re seeking an experienced customer service superstar to join our team You’ll deliver exceptional service across phone, email, live chat, virtual fittings and social media channels, helping customers find their perfect fit and making every interaction unforgettable. Key Responsibilities Deliver exceptional service across all channels, such as phone calls, chats, video calls, emails, socials & reviews. Own and resolve customer requests with empathy, speed, and accuracy. Share expert product knowledge to guide customers on product fit and style. Investigate and troubleshoot complex issues alongside other teams. Manage high volumes of tickets while maintaining top‑notch quality. Constantly seek ways to improve processes and elevate the customer experience. Key Skills Experienced in customer service (contact centre experience a plus). Confident multitasker who thrives in a fast‑paced environment. Strong communicator – friendly, clear, and customer‑obsessed. Proactive, adaptable, and solution‑focused with strong attention to detail. Ability to pivot and adapt quickly to change. Excited by growth, change, and helping others succeed. Experience with Zendesk and/or Shopify highly regarded. Available to work a Sunday to Thursday roster cycle. #J-18808-Ljbffr



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