Business Analyst

Are you ready to rediscover remarkable and make a positive impact on people's lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA. GMHBA takes pride in being an Australian not‑for‑profit health insurance and healthcare company that truly values its members. For a rewarding 90 years, we've been dedicated to serving the community and as a result have become one of Australia's leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community‑focused culture, and a great regional lifestyle. About The Opportunity Join the GMHBA Digital Marketing team as their new Digital Business Analyst and help shape the future our digital experiences. You will play a critical role in driving the success of digital initiatives by bridging the gap between business needs and technology solutions. This role is responsible for gathering and analysing technical and non‑technical requirements, and partnering with cross‑functional teams across the business to deliver user‑centric digital products and services. You Will Collaborate with stakeholders to define project scope, objectives, and requirements that align business needs with digital solutions. Elicit, analyse, document, and validate business and technical requirements, user stories and acceptance criteria to guide delivery. Facilitate workshops and discussions to identify insights, optimise processes, and shape user‑centric digital experiences. Support solution design, UAT, system testing, and implementation to ensure quality outcomes and seamless user experiences. Drive continuous improvement by identifying opportunities to enhance processes, systems, and stakeholder engagement. Build strong relationships across business and technical teams, ensuring clear communication and alignment throughout projects. Maintain compliance with company standards, contribute to reporting and risk management, and promote a culture of safety, innovation, and collaboration. About You Bachelor's Degree or equivalent (IT discipline preferred) and / or minimum 3+ years working in business analysis roles. Strong analytical skills, with capabilities to elicit and define business requirements and map them to technology solutions. Strong problem‑solving skills, including root‑cause analysis and ability to think laterally. Understanding of digital platforms, APIs, CMS, mobile & web technologies, and customer experience tools. Proficiency with agile software delivery tools and methodologies including writing user stories and participating in agile ceremonies. Experience with process analysis and process documentation. Highly desirable Familiar with Content Management Systems (such as Optimizely) Familiarity with user‑centered design principles and collaboration with UX / UI teams. Business Analyst training / qualifications (such as IIBA certification) Experience with digital tooling - Jira, Confluence, Miro, Figma Experience working in financial services industry and / or Private Health Insurance industry Agile certifications (e.g., Scrum Master, Product Owner, SAFe Agilist) If you have any questions about this position or the recruitment process, please reach out to the careers team at At GMHBA, we are committed to building a diverse and inclusive workplace where everyone feels respected, valued, and empowered to be their authentic selves. We believe that inclusion strengthens our organisation, enriches our culture, and allows us to better support our members, patients, and communities. We actively welcome and encourage applications from people of all backgrounds, identities, and experiences. In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement : gmhba.com.au / privacy. #J-18808-Ljbffr