National Operations Manager

Join to apply for the National Operations Manager - Grocery role at Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Grocery services include the provision of warehousing services and an integrated transport strategy interstate and intrastate for large supermarkets and retailers with a diverse product range. Join Toll and help us connect people and products across Australia. The Role We are seeking a dynamic National Operations Manager to lead our Woolworths operations nationally. In this pivotal role, you’ll drive operational excellence by developing high-performing teams, ensuring KPIs are met, and fostering strong customer relationships built on collaboration and trust. You will play a key part in shaping business-specific initiatives, managing budgets and forecasts, and implementing strategies that deliver sustainable growth. Safety and compliance will be at the heart of everything you do, ensuring all company, customer, and legislative requirements are met. Reporting directly to the Retail & Transport Senior Vice President, this role leads three direct reports overseeing the Sydney Basin/Warnervale Woolworths contract and the VIC MLDC contract, with the position based in New South Wales. If you are ready to take ownership of national operations and make a real impact, we would love to hear from you. Responsibilities Accountability & Compliance - Oversee all roles within the operation, ensuring business continuity when needed, and uphold obligations under the Heavy Vehicle National Law to prevent breaches of transport regulations. Safety & Risk Management - Act promptly on any safety or environmental threats, enforce site safety requirements, and ensure compliance with pre-operational checklists, damage reporting, and SOPs. Customer & Stakeholder Engagement - Build strong relationships with Woolworths’ transport team, act as the escalation point for operational issues, and ensure the highest level of service to all stakeholders. Operational Performance & Continuous Improvement - Maintain 99.5%+ On-Time Delivery, manage daily operations within contractual parameters, monitor KPIs and budgets, and drive initiatives for process improvement and technology adoption. Leadership & Team Development - Coach, mentor, and performance manage teams, foster collaboration, manage HR/IR issues, and ensure succession planning for future growth. Cost & Resource Management - Continuously review labor requirements, optimize allocations and dispatch for cost efficiency, and monitor subcontractor earnings to maintain profitability. Qualifications Tertiary qualification in Logistics Management or Business or related discipline Driver’s License (car) Skills & Experience Transport & Supply Chain Expertise - Full understanding of transport processes, expectations, and supply chain management principles. Financial & Commercial Acumen - Strong knowledge of budgeting, financial reporting, costing, tendering, cost analysis, and ability to interpret profit and loss statements. Customer & Service Orientation - Demonstrated customer focus (internal & external) and strong service-related skills, aligned with both Toll Group and customer standards. Operational Performance Management - Familiarity with KPIs and ability to use them effectively to monitor, manage, and improve transport operations. Strategic Planning & Execution - Ability to develop, implement, and manage site-based business plans that align with organizational goals. Commercial Opportunity Identification - Capability to identify and capitalize on opportunities that create competitive advantage and drive business growth. What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical. #J-18808-Ljbffr