Triage Security Analyst

Overview Join to apply for the Triage Security Analyst role at Arctic Wolf. At Arctic Wolf, we're redefining the cybersecurity landscape with a global team of Pack members who drive innovation and set new industry standards. Our awards and recognitions include Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, Fortune Cyber 60, CRN Products of the Year (Aurora Platform in Security Operations Platform), and a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services. We are also a Gartner Peer Insights Customers' Choice and have other accolades across multiple regions. The Triage Security Analyst is a front-line Operations Center role, supporting our security services around the world. The TSA is an internal triage analyst who assesses inbound security data and communications, handling straightforward tasks and escalating to Security Engineers as needed. About The Role Responsibilities Understand IT infrastructure and networking to quickly dispatch security incidents with guidance from Senior Security Personnel. Triage customer requests, apply playbook-driven solutions, initiate potential incident investigations by assigning to security engineers, and assist engineers with web-based resources to determine if an event is potentially real or benign. Demonstrate attention to process and a willingness to learn. Maintain strong communication skills and interact with a variety of people; effectively dispatch security and communication triage events to the correct persons in a timely manner. Understand Arctic Wolf processes and systems to assist the Senior Security staff with customer requests. Create and amend runbooks to expand peer knowledge. Continuously drive to learn new aspects of the security business. Arctic Wolf Networks is a start-up; candidates should expect to work with engineering, operations, sales, marketing, and executive management. A positive can-do attitude, willingness to learn, and ability to deal with uncertainty are valued. Qualifications 1+ years of industry experience or equivalent training; Helpdesk, System Admin, Network Security, or Cybersecurity roles are a plus Basic technical understanding in three of the following areas : Networking; Perimeter; Authentication; IaaS; End Point; SaaS Participation in CTFs, home labs, or THM / HTB / Immersive Labs is highly desirable Demonstrable writing, speaking, and customer service skills A willingness to learn and pursue continuous self-improvement A four-year degree in cybersecurity or technology is a plus Cybersecurity-related certifications are highly desirable (e.g., GSEC, Security+, Network+, CCNA, CySA+, Pentest+, SSCP, ISC2 CC, GCP, AWS) Must be willing to work in office Additional requirements include attending trainings, seminars, or webinars relevant to the role to enhance knowledge and skills. Attend at least one event per year without impacting job or project deliverables. Policies and Benefits All wolves receive compelling compensation and benefits Equity for all employees Flexible time off and paid volunteer days RRSP and 401k match On Camera Policy To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. If technical, bandwidth, or location-related challenges prevent video use, notify us in advance to explore accommodations. Training and career development programs Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D Robust Employee Assistance Program (EAP) with mental health services Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and provides accommodations for candidates and employees with disabilities upon request by emailing . Security Requirements Conduct duties in accordance with Arctic Wolf Networks' information security policies and controls. Background checks are required for this position. This position may involve access to information protected under U.S. export control laws and regulations; employment offers may be conditioned on authorization to receive controlled software or technology. We are committed to a diverse and inclusive work environment with multiple awards and a broad customer base, including over 7,000 customers worldwide and 2,000+ channel partners. #J-18808-Ljbffr