Customer Claims Consultant

vor 1 Tag


Adelaide, Österreich ROBERT WALTERS AUSTRALIA Vollzeit

Multiple opportunities available for individuals passionate about Customer Service, with a genuine desire to start their career in the banking industry. In this role, you will be first point of contact for customers lodging and processing claims and assisting with general customer enquiries. You will engage with customers through various communication channels, providing answers and knowledge to help customers better understand their insurance. As a key team member, you will contribute to ongoing improvement efforts and ensure every customer interaction is a positive and seamless experience Your duties will include: Managing inbound and outbound claims related calls. Lodging and processing customer claims, accurately and efficiently. Assisting customers in submitting claims, providing them with the necessary forms, and explaining the claims process. Resolve customer concerns or complaints related to policies, claims, or premiums in a professional and empathetic manner. Achieve agreed key performance measures Essential in this role: Experienced in a customer service environment, where you have serviced customers either over the phone or face to face Excellent communication skills both written and verbal Experience in a claim’s role will be highly regarded Patience and Empathy is your key to success in this role Key Requirements: 38 hours per week working between Monday- Sunday, anywhere from 7.30am-9pm on a rotational roster. Must be able to pass a National Police History Check and 2 Referee Checks Role is located in Adelaide CBD Must be able to commit to full time hours on an initial 6-month contract. Aboriginal and Torres Strait Islander Peoples are encouraged to apply.To apply please click apply or call Annie Harris on for a confidential discussion. About the job Contract Type: Perm Focus: Call Centre Industry: Call Centre and Customer Service #J-18808-Ljbffr


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