Customer Success
vor 2 Wochen
Customer Success & Onboarding Specialist As a Customer Success & Onboarding Specialist, you will guide new and existing customers through their journey with Yojee – ensuring they adopt our platforms confidently, quickly, and in a way that transforms their daily operations. What You’ll Do Customer Onboarding & Enablement Lead customers through the onboarding journey from setup to go-live Understand their freight processes and map them to Yojee’s workflows Build onboarding plans and run structured sessions Help users understand best practices and “what good looks like” Configure workflows, user roles, and operational settings where needed Customer Success Monitor adoption and engagement Proactively identify friction points or misunderstandings Drive “time to first value” Build strong, trusted relationships with users Guide customers through feature understanding and adoption Conduct check-ins to ensure the platform is delivering real value Operational Insight & Internal Collaboration Use your freight forwarding knowledge to explain how and why processes should flow a certain way Help customers align their operational steps with efficient digital workflows Provide feedback to product and engineering around customer pain points Provide input into customer playbooks, guides, and troubleshooting steps Bring customer insights into roadmap discussions What You’ll Bring (Must-Haves) Deep freight forwarding or logistics operations experience. This is non-negotiable . You must understand: how freight actually moves export/import processes milestones, documents, events operations pressure and workflow realities Without this, you cannot guide customers successfully. Other must-haves: Ability to run training sessions and guide adults through new systems Customer-facing experience Ability to simplify complex processes for non-technical users High empathy paired with high professionalism Comfort working with a fast-evolving product (startup environment) Ability to think in workflows rather than isolated tasks Nice to Have Experience in onboarding customers in SaaS platforms Exposure to digital freight or logistics software Ability to translate between business and product/engineering Understanding of customer success metrics Experience creating playbooks, guides, or training content Why You’ll Love Working Here You’ll directly help modernise a massive, outdated industry You’ll work with people who love logistics AND technology You’ll be part of a friendly, tight-knit APAC team You’ll see your customers succeed because of your work Your freight knowledge becomes your superpower here You’ll shape customer experiences across multiple Yojee products Our values are simple and human: Be a good person | Do better today than yesterday | Find the joy in what you do. #J-18808-Ljbffr
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City of Melbourne, Österreich Evolved Success VollzeitCompany Description At Evolved Success we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise theres another mountain ahead — one that calls for more purpose creativity and freedom. Our business revolves around providing success education that equips professionals to...
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Customer Success Architect
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Council of the City of Sydney, Österreich Canstar VollzeitA leading financial services company is seeking a Customer Success Specialist to enhance customer engagement and refine success processes. Responsibilities include addressing customer inquiries across various platforms, improving experiences based on feedback, and creating a customer insights dashboard. Candidates should have experience in customer success,...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Kaliba VollzeitCustomer Success Manager – Sydney Looking to kick‑start your career in sales? We’re hiring a Customer Success Manager to join our client’s Sydney team! This role offers the chance to prospect into companies of various sizes and industries and learn from well‑established and proven performers on a global scale. As a Customer Success Manager,...
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Customer Success Manager
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Autodesk, Inc. VollzeitCustomer Success Manager page is loaded## Customer Success Managerlocations: North Sydney, AUStime type: Full timeposted on: Posted Todayjob requisition id: 25WD93528**Job Requisition ID #**25WD93528**Position Overview**The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by...
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Council of the City of Sydney, Österreich Guidewire Software VollzeitSummary Our Customer Success team is focused on helping our customers maximize the value of their Guidewire investments. The Customer Success Director is accountable for continuity and successful execution of all stages of the customer journey. We expect that our customers will see their Success Director as a trusted advisor and true partner – encouraging...
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Customer Success Manager
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Council of the City of Sydney, Österreich Skan, Inc. VollzeitAs a Customer Success Manager, you will be responsible for managing the full lifecycle of the customer journey, resulting in customer satisfaction, revenue, and profitability goals. In this role, you will build trusted advisor relationships with clients through a deep understanding of their problems, demonstrable product and business process knowledge, and...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich dotdigital VollzeitAbout Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...
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Customer Success Manager
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Council of the City of Sydney, Österreich Momentus Technologies VollzeitAt Momentus we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen serving as strategic partners to maximize value foster deep product adoption and nurture long-term relationships. As a Customer Success Manager at Momentus youll be at the heart of our customers...
