Hive Attendant

Join the HIVE at 1 Hotel Melbourne At 1 Hotel Melbourne, our HIVE isn’t home to bees it’s the buzzing heart of guest communication. As our HIVE Attendant, you’ll be the calm, confident voice supporting guests overnight, handling everything from inquiries to urgent matters with warmth and poise. If you thrive in a people-focused environment, love problem solving, and enjoy the serenity of nighttime work, this full-time overnight (11pm-7am) role could be your perfect fit. What You’ll Do: Be the first point of contact for all incoming calls, emails, and guest requests Deliver accurate hotel information in a friendly, clear, and professional manner Manage inbound and outbound communication, directing queries to the right departments Support guests by resolving issues or escalating when needed Handle urgent matters or emergencies with composure and attentiveness Maintain thorough documentation of emergencies or critical situations Stay calm and solutions-focused during peak activity or unexpected challenges Support the smooth operation of the HIVE department while upholding brand standards What You’ll Bring: Previous customer service or hospitality experience (preferred) Confident written and verbal communication Strong organisational and multitasking skills Ability to work independently during overnight hours High accuracy in computer system use and data entry Comfort working within a 24/7 hotel environment Full Australian Driver License (required) Why You’ll Love Being Part of Our HIVE At 1 Hotel Melbourne, we care deeply about creating a positive, healthy workplace — one where you can grow, feel supported, and have a fulfilling life beyond work. Joining our colony means you’ll enjoy: Employee Assistance Program (EAP) 50% off Food & Beverage outlets Discounted hotel rooms across the 1 Hotels brand 25% off spa treatments Opportunities to be part of a sustainability-led hospitality environment If you’re ready to join a team that values connection, calm under pressure, and genuine guest care, we’d love to welcome you to the HIVE. Apply now and be part of something meaningful at 1 Hotel Melbourne Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr