Assistant Venue Manager

We are looking for our next Assistant Venue Manager in an iconic Sydney location Watsons Bay Boutique Hotel. Located on the sandy shores of one of Sydney's most renowned harbour beaches, Watsons Bay Hotel is now looking for a hospitality superstar manager to support us in providing great guest experiences alongside a supportive team. We are seeking a passionate and experienced Assistant Venue Manager to lead our team alongside the General Manager. As the Assistant Manager, you will be responsible for assisting all aspects of operations, ensuring exceptional customer service, and driving an inclusive and positive work environment. Key Responsibilities Ensure consistent delivery of exceptional service and quality products. Build & develop a team that fits within the culture and skills expectations for the venue. Drive team product knowledge to uphold our high standards of quality and guest satisfaction. Monitor and report metrics on guest reviews identifying opportunities for improvement and recognising outstanding performance. Strategically manage labour percentage to optimise operational efficiency while controlling costs. Maintain the venue's impeccable presentation standards, including cleanliness, organisation, and visual appeal. Encourage team development through coaching, mentoring, and providing growth opportunities. Uphold compliance with all relevant laws, regulations, and industry standards, including Responsible Service of Alcohol (RSA) requirements. Qualifications Previous experience in a managerial role within the hospitality industry, preferably in a high-volume bar and/or hotel. Strong leadership skills with the ability to inspire and motivate a diverse team. Excellent communication and interpersonal abilities. Knowledge of relevant laws and regulations pertaining to the hospitality industry, including RSA. Flexible schedule with the ability to work evenings, weekends, and holidays as needed. We vibe best with people who are: Accountable – Own it. Fix it. Nail it. Curious – Ask “why” and “what if” often. Collaborative – Because legends don’t work alone. Driven – You hustle heart without losing your cool. The Laundy Story Four generations, countless beers poured, and a legacy built on good old-fashioned hospitality, that’s the Laundy way. We kicked things off in 1945 with the Sackville Hotel in Rozelle and never looked back. Through grit, heart, and a knack for turning pubs into community icons, we’ve grown into one of NSW’s most recognisable hospitality families. Today we have a diverse portfolio of 40+ venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds. The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between. From schooners at the local to spritzes by the sea, we’ve built a reputation for blending tradition with just the right splash of spunk. How to Apply Click Apply Now And yes We’re all about people At Laundy Hotel Group, we know great hospitality starts with diverse voices and experiences. We’re proud to be an Equal Employment Opportunity employer, and we actively encourage applications from people of all backgrounds, identities, cultures, and abilities, including First Nations peoples, people with disability, and those from the LGBTQIA+ community. If you require any adjustments to the recruitment process, our HR team would be happy to have a confidential chat to make sure you’re comfortable and supported every step of the way. You can connect with the team at @laundy.com.au . Our Acknowledgement of Country We recognise the Gadigal people of the Eora Nation, Traditional Custodians of the land and waters at Watsons Bay. We pay our respects to Elders past and present and extend that respect to all First Nations peoples. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply Join us in delivering exceptional experiences and creating lasting memories for our guests and team. #J-18808-Ljbffr