Branch Team Leader

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable. At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement. About the role As the Branch Team Leader you will be responsible for leading a team at any location in Parramatta Libraries. We are seeking a dynamic team member to provide exceptional customer service, supervise and train branch staff, promote library services, and manage both physical and digital resources to meet the diverse needs of our community. This role also involves coordinating educational programs, maintaining branch statistics, supporting budgetary responsibilities, and ensuring compliance with Council policies, WH&S, EEO, and cultural diversity principles. Key Responsibilities: Lead branch staff, oversee work experience programs, and coordinate user education initiatives within established frameworks. Develop and maintain the branch collection, participate in cataloguing, manage physical resources, and contribute to budgetary decisions. Supervise public IT resources, provide access to online databases, and offer research, information, and referral services. Manage physical resources and the environment to provide welcoming and attractive spaces for our library users. Work closely with Branch Team Leaders and other library teams to supervise and coach relevant staff, liaise with other information and library staff. About You The successful candidate should have previous experience in staff management and a proven track record of delivering targets and projects within a public library environment, complemented by exceptional skills in customer service, teamwork and problem-solving. You will also bring: Recognised qualifications in Information Science/Librarianship (eligible for professional membership of the Australian Library and Information Association {ALIA}). Working with Children Check. Criminal History Check Experience. Exceptional customer service, strong teamwork, and a comprehensive understanding of NESB and local community needs. Strong verbal and written communication skills. What’s on offer We are offering a 12 month full time term contract opportunity with an attractive remuneration from $87,851 plus 12% superannuation. In addition, City of Parramatta also offer excellent employee benefits which include: Central Parramatta location (public transport at our door, discounted parking). Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year). Learning and development opportunities. Health and Wellbeing programs (Fitness Passport, flu shots, etc.). Want to know more? Further information regarding the requirements of this role can be found in the attached Position Description. Review our Values Flyer, which outlines Council's core values and behaviours. Alternatively for a confidential discussion please contact Neera Sahni on 3*** or email ******@cityofparramatta.nsw.gov.au. How to apply Candidates must apply online and applications through other mediums will not be accepted at this time. Please attach a Resume and Cover Letter addressing your qualifications, skills and experience the Position Description. Applications close 9pm, Monday 5 January 2026. Please note: Applications will be reviewed and candidates will be shortlisted in early January 2026. As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. A Paid Working with Children Check must be uploaded as part of your application. If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to ***********@cityofparramatta.nsw.gov.au and confirm that your WWCC is in progress. Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta. This position requires the preferred candidate to undergo a Criminal History Records check. The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result. Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position. #J-18808-Ljbffr