Customer Channels Coordinator
vor 4 Wochen
Join to apply for the Customer Channels Coordinator role at Kingston City Council . Overview The Customer Channels Team is the first point of contact for the community to connect with Council services. Supporting both external and internal customers, the team provides a critical service to support the needs of our community moving forward. We are looking for a Customer Channels Coordinator to join our team. In this role, you will provide leadership and operational oversight to the Customer Service Officers, ensuring exceptional customer experiences in alignment with Council values and goals. The role is key to optimising team performance, fostering staff development, and maintaining compliance with relevant legislation and organisational standards. By advocating for continuous improvement, innovation, and a customer‑focused mindset, you will help build a productive, engaged, and resilient team that supports the evolving needs of both the organisation and the community. Key Responsibilities Provide effective direction to build a high‑performing, engaged team aligned with strategic objectives. Ensure the right people, skills and knowledge are in place through planning, training, coaching and performance development. Review and refine systems and processes to improve team efficiency and enhance service delivery. Work closely with other Council departments to ensure consistent service delivery and great customer outcomes. Drive initiatives that promote efficiency, staff engagement, and a positive workplace culture. Requirements & Skills Substantial experience (min 5 years) leading a team and providing operational direction in a customer‑centric call‑centre environment. Solid understanding of call‑centre technology and modern work practices. Strong knowledge of customer service operations, process improvement, and workforce planning. Proven ability to train, mentor, and manage staff performance effectively. Tertiary qualifications in business management or related discipline are desirable. Experience working in Local Government or a comparable regulated public sector environment is an advantage. Seniority Level Mid‑Senior levelFull‑timeJob Function: OtherIndustry: Government Administration How to Apply To apply, please submit your resume and a cover letter outlining your experience and how it relates to the role. All applications must be submitted online through our careers portal. We look forward to hearing from you For any inquiries about the position, please contact Chris Heath, Manager Customer Experience & Corporate Performance at . Equal Opportunity Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child‑safe organisation. We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment. Legal Rights & Adjustments To be considered for this role, applicants must have the legal right to work in Australia. For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at . #J-18808-Ljbffr
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Customer Channels Coordinator
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