Customer Vendor Manager

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. As our Vendor Manager, you’ll play a critical role in shaping and executing Medibank’s supplier relationship strategy by building effective frameworks that enhance supplier performance, mitigate risk, and align with our business goals. You’ll lead efforts to optimise vendor performance, ensure regulatory compliance, and manage third‑party risks, all while continuously refining how we partner with suppliers to power operational success. This important role will also be responsible for third party risk management, contract management and driving strategic initiatives to enhance the organisation’s supplier ecosystem. Where You Can Make a Difference: Foster strong relationships with key suppliers and internal teams to support the cross‑functional performance of those suppliers. Ensure compliance with internal policies, industry regulations, and risk management frameworks (e.g., APRA, CPS230, ISO 27001). Monitor trends in the market to ensure you are staying up to date with best practise in the industry. Work closely with Legal, Compliance, and Risk teams to review contractual terms and implement necessary changes. Develop a centralised view of supplier management activities, providing visibility into outstanding actions and supplier risk. Collaborate with internal teams (e.g., procurement, risk, IT security) to streamline the end‑to‑end workflows and clarity on accountabilities ensuring governance, risk management, and contract compliance. Support the operational teams with account analysis and reconciliation activities ensuring spend is within budget. What You Bring to the Table: Strong experience in Customer Experience (CX), Technology (IT) and/or Finance supplier management, procurement or contract management. Significant experience in supplier performance management and governance frameworks. Deep knowledge of APRA regulations, third‑party risk management and compliance. Exceptional relationship‑building skills to and ability to maintain strong supplier relationships. Experience in contract negotiations, supplier evaluations and dispute resolution. Strong analytical skills with the ability to use data‑driven insights to drive vendor performance. Stellar communication skills for engaging with Executives and key decision‑makers. Strong organizational skills and the ability to adapt quickly to change and work in ambiguous environments. Previous experience working in financial services, insurance or an APRA regulated environment will be highly regarded. If you’re ready to shape the future of Medibank’s supplier management approach and make a lasting impact, we’d love to hear from you. Imagine working with us We understand that work means different things to everyone… We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work. Imagine a workplace where work didn’t feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality. Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. Inclusion and Accessibility We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. For any adjustments or alternative formats during the recruitment process, please contact us at To learn about our commitments and employee experiences, go to Job Segment: Compliance, Risk Management, Contract Manager, Performance Management, Procurement, Legal, Finance, Human Resources, Operations #J-18808-Ljbffr