EL2 Director Program

Overview Australian Citizens residing in Australia only respond. Contract start 01 October 2023 to 12 months, 24 months extensions. Services Australia is seeking to identify suitable Candidates to perform the role of Program, Project and Scrum Masters from junior levels to expert and manager levels to help the agency monitor project schedules and budgets, prepare progress reports, and liaise with key stakeholders. Program Officers provide high-level procedural, administrative and operational support to a work area aiding the delivery of the agency\'s programs. They contribute to strategic planning and policy development and to changes in workplace practices and business improvement strategies. Program Officers also liaise with internal and external stakeholders and provide advice to ensure the consistent delivery of program services. Project Officers support the delivery of the agency\'s projects. They play a role in managing straightforward projects, developing, and maintaining relationships with internal and external stakeholders and provide specialist advice to ensure the consistent delivery of project services. Scrum Masters enable teams to self-organise, self-manage, and deliver, using agile values, principles, and practices. They guide teams towards structuring and managing their own work to meet their stated objectives. Scrum Masters help to balance the work of the team in the context of competing priorities, including contributing to planning, changes in workplace practices and business improvement strategies. They support Product Owners to ensure there is an appropriate backlog of prioritised work items based on the overall strategy and overarching business objectives. The level of Security Clearance required for a Role will be confirmed at the time of Contract. Job Title Director Program Main Duties lead, manage and deliver programs administered by the agency and report on program performance to ensure ongoing program delivery; lead the implementation of operational, policy, procedural and customer service initiatives as they relate to service delivery programs and related change initiatives; lead and manage program staff and oversee the management of performance, attendance and health and well-being; negotiate, engage and manage relationships with internal and external capability and promote the agency\'s services; attend interagency meetings and forums to obtain and share information; represent and negotiate on behalf of the agency to advance the agency\'s interests at external, cross-agency, inter-jurisdictional and other forums; provide specialist advice, procedural guidance and interpretation to staff, including strategic advice and operational intelligence to the Executive where appropriate; develop and implement work area plans to meet demands and respond to change, providing strategic direction for work area and allocating resources; work with senior leadership to engage key stakeholders and establish and build collaborative relationships with government and nongovernment sectors; build strong relationships with the agency\'s program branches and key agencies at all tiers of government to support the efficient delivery of government services; manage program budgets, staffing resources and associated corporate reporting; identify and monitor risks, develop mitigation strategies and escalate issues as appropriate; manage and oversee policy review including the development of new policies and guidelines; oversee and prepare a range of written material including business cases, reports, executive briefs and corporate documentation; support innovation and manage and lead change. Skills for the Information Age (SFIA) required: Portfolio, programme and project support PROF - Level 4 Quality management QUMG - Level 6 Ability to: apply sound strategic thinking and evaluation skills to assess organisational impacts, risks and benefits within the broader context; research, analyse and solve problems using appropriate judgement; demonstrate high-level interpersonal and communication skills, and engage with all stakeholders effectively and sensitively in both written and verbal formats; understand the audience and context, anticipate responses and effectively tailor communication and communication styles; manage positive relations with customers and key stakeholders and respond to changes in needs and expectations; demonstrate personal resilience and apply well-developed influencing, negotiation, conflict resolution and mediation skills; manage change and support others through the process; demonstrate high level business acumen and represent the agency; demonstrate highly developed strategic planning skills to determine work priorities and deliver business outcomes. Every application requires to address selection criteria as part of application submission.(summary) #J-18808-Ljbffr