Retail Claims Consultant

Retail Claims Consultant - North Sydney or Gosford We invite you to join Zurich Australia as a Retail Claims Consultant. How does 5 weeks of annual leave, a fulfilling career that genuinely resonates, and an opportunity to work for a globally recognised organisation that promotes wellbeing and digital transformation sound to you? As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich – a leader in the insurance industry – is on a journey towards a brighter future. Join us on this thrilling journey as we work towards our vision of becoming Australia’s leading digital insurer. If you’re eager to be part of a values‑driven global organisation that experiences real growth and transformation, and if you share our commitment to making a tangible difference and advancing sustainability for our people, customers, communities and the planet, keep reading In your role, you will be responsible for assessing and managing a portfolio of Retail Income Protection claims, with opportunities to broaden your expertise into other life insurance claim areas such as TPD, Trauma and Terminal Illness. You will manage the claims process and stakeholder engagement from assessment to determination – reviewing policies to determine type, validity, risk commencement date, quantum of insured benefit and claim payability. You will develop an appropriate strategy for each claim and identify and instruct external medical, legal, vocational and forensic vendors to act on Zurich’s behalf. Additionally, you will apply a continuous improvement mindset, identifying and implementing system, process and procedural improvements within the team and uplifting the capabilities of our claims administrators. Important to your success – let’s grow together. Experience with end-to-end assessment of retail income protection claims – backgrounds in work‑compensation or injury management also relevant. Strong understanding of medical terminology or allied health/medical coursework. Excellent verbal and written communication skills. Commitment to continuous improvement. Belong. Zurich is here to support you. There are so many reasons why Zurich is a great place to be, and here are just a few. Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, plus 15 days of personal/carer’s leave and access to Family Care (parental leave). Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‑time employees. Access programmes to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and an AUD$295 new‑starter e‑voucher for your work‑from‑home setup. Grow and thrive with award‑winning training programmes that support and encourage your development. Work with global, diverse and inclusive teams – fuel innovation, drive equity, collaborate and make a positive difference beyond your role. Take advantage of global mobility opportunities across more than 200 countries worldwide. Volunteer in our state‑of‑the‑art Green Star rated offices (when you are in the office) and dress for your day. We plant a tree for every new employee. Recognised with various employer‑of‑choice awards such as WGEA, Family Inclusive Workplace, Gold AWEI Employer and Pride in Diversity. Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application. #J-18808-Ljbffr