Claims Consultant

vor 3 Wochen

Council of the City of Sydney, Österreich TAL Vollzeit

Collaborative team with supportive leadership Sydney CBD office with an-site fitness centre Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empowered to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. Job Description As a Claims Consultant, you’ll play a critical role in our Retail Income Protection Claims team, guiding customers through life insurance claims with care, expertise, and efficiency. You will be responsible for the proactive management of a portfolio of Retail Income Protection Claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements. In this role you will: Independently managing a portfolio of Retail Income Protection insurance claims end-to-end Assess, analyse, calculate and finalise claims payments Active engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer Provide exceptional customer service in accordance with our philosophy, policy and claims procedures Participate in case conferences, peer case discussions, and instructing third party service providers Qualifications At least 1-2 years’ experience in Retail across Income Protection Insurance, TPD or Group Life claims management. Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high quality customer service. Diploma or Cert IV in Life Insurance, or equivalent (desirable). Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable). Demonstrated analytical and problem-solving skills and attention to detail. Advanced time management and prioritisation skills. Additional Information An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. #LI-Hybrid #J-18808-Ljbffr

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