Hotel Manager

About the role We are seeking an accomplished Hotel Manager to join the senior leadership team at Stamford Plaza Sydney Airport — one of Stamford’s flagship Australian properties. Reporting directly to the Area General Manager, this role carries full operational oversight across all key divisions including Rooms, Food & Beverage, and Guest Experience. The Hotel Manager will drive performance excellence through strategic leadership, commercial acumen, and an unwavering commitment to Stamford’s signature brand standards. This is a high-impact leadership appointment, ideal for a commercially astute, hands-on hotelier who operates with equal parts intellect and intuition. You will be responsible for translating strategy into seamless guest experiences, optimising profitability across multiple revenue streams, and elevating operational culture through visible, decisive leadership. You will partner closely with the General Manager and Area leadership team to shape the property’s business direction, champion innovation, and uphold Stamford’s reputation for precision, integrity, and excellence in execution. Key Responsibilities The end-to-end performance of Rooms, Food & Beverage, and Guest Experience functions to deliver sustained profitability, operational efficiency, and consistently high guest satisfaction outcomes. Manage departmental budgets, forecasts, and financial performance to achieve revenue, GOP, and cost control targets. Identify margin improvement opportunities through process optimisation, productivity uplift, and supplier management. Collaborate on property strategy, capital expenditure (CAPEX) planning, and operational improvement initiatives to ensure long-term asset performance and return on investment. Champion The Stamford Way by embedding service consistency, presentation standards, and product quality across all guest touchpoints. Maintain active floor presence and visible leadership during peak service periods. Lead, mentor, and empower a multi-disciplinary team of department heads and supervisors. Build a culture of accountability, collaboration, and continuous improvement through regular performance feedback, succession planning, and engagement initiatives. Monitor guest feedback channels and service metrics daily. Ensure service lapses are rectified immediately and systemic issues are addressed through training or process redesign. Personally manage escalated or VIP cases to protect the hotel’s reputation. Partner with the Executive Chef and F&B leadership to enhance profitability and brand positioning of outlets and events. Drive innovation in menu engineering, banquet operations, and service delivery while maintaining strict cost controls. Work closely with Front Office, Reservations, and Housekeeping (outsourced contractor) to optimise occupancy, room readiness, and turnaround times, ensuring seamless guest flow and brand-standard presentation. Uphold Stamford’s governance standards by ensuring full compliance with WHS, regulatory, and company policy requirements. Lead by example in workplace safety, emergency management, and audit readiness. Prepare concise, data-driven performance reports, highlighting operational risks, business opportunities, and efficiency outcomes. Collaborate with Finance, HR, and regional leadership to align hotel operations with group objectives. Act as the property lead in the GM’s absence, ensuring seamless continuity of operations, decision-making, and stakeholder communication. About You Minimum 5 years’ hotel leadership experience within a 4- or 5-star environment. Demonstrated success managing multi-department operations. Strong commercial acumen with proven capability in budgeting, forecasting, and cost control. Exceptional communication, leadership, and interpersonal skills. Ability to lead cross-functional teams and influence outcomes. Hands-on, visible leader who sets the tone for excellence. About the Benefits Employees of Stamford Hotels and Resorts are entitled to many outstanding benefits, including : Great employee discount on food & beverage at all Stamford Hotels & Resorts; Dry cleaning for business attire; Free duty meals; Free onsite parking; #J-18808-Ljbffr