Chief of Staff
vor 2 Wochen
DescriptionAbout StrongRoom AIStrongRoom AI is an exciting, dynamic and young venture-backed company. We are an AI-driven start-up within the healthcare industry working on a management platform aimed at reducing adverse drug events within the Pharmacy, Hospital and Aged Care Facility settings.We specialise in AI analytics and Facial Recognition technology for care providers to create easy-to-use, efficient, and secure solutions within the customer-facing environment Our culture values integrity, tenacity, self-initiative and creative thinking.We push our workers to reach their maximum potential not just as a worker but as human beings, whilst letting you be the master of your own.
About the Role :
The role requires the individual to coordinate and execute initiatives to help the organisation grow, perform cross-functional management and assist in the exercise of authority over the organisation's staff; ensuring team members submit assignments promptly.Ultimately the role involves handling several principal duties, all focused on making time, information, and decision process more effective and efficient.The objectives are to connect work streams that would otherwise remain sioled, act as a communicator linking the leadership team and the broader organization, and help the leadership team achieve sharp gains in productivity and impact.
Objectives of this RoleTo understand the business, perform project management all whilst communicating well and managing relationships. The role will also require the individual to simplify complexity, conduct strategic thinking and problem analysis and manage the process of idea to execution.Furthermore, the individual will need to consider the needs of the whole enterprise, possessing organizational and political intelligence.
Responsibilities
The role will deputise for the CEO in his absence and be required to oversee all aspects of the business.Meet with heads of verticals and allocate support/resources where needed.Provide department leaders with recommendations and consultation to improve teamwork across the organisationTemporarily lead various departments in the event of an organisational restructure.Represent and report back to the CEO on projects driven by the CEO's officeEnsure accountability across the teams in technology and business development objectivesDevelop KPI to monitor project and departmental progressManage important projects well, helping the CEo to become better organised and informed by advising the CEO within the project parameters.Travel between the UK & Australia with relatively short notice
COMPETENCIES
Leadership
Models the Company's values and is respected throughout the businessHas a high level of integrity and always puts the best interests of the Company firstPossesses the credibility to interact with internal and external stakeholders in CEOs absence
Communication
Understands the importance of communication as a tool to enhance staff engagementCommunicates clearly in written and spoken wordCrisply conveys Co Lanier strategy, progress and performance to internal and external stakeholders
Time Management
Allocates time and resources for maximum outputLearn quickly and have a growth mindset and change course with new information within a short period of time.
Decision Making
Concisely collates information on which to make business decisionsBalances short and long term considerations when making decisionsEnsures decisions are made that support the Company's strategic goals
Customer Success
Assess current customer management systems in place, as well as customer success processes and practices.Assess future needs based on growth of organisation, and geographic reachGenerate customer management draft project plan to be prepared for csuite presentation.Make recommendations for changes.Upon team approval, implement plans from projectMonitor success of implementation.
HR Support
Resourcing processes and practices across org unitsStaff have to make lowlift cases for hiring and submit them to HR and the recruitment function — meets bimonthly — for approvalEnsure technical and business team's culture building is at a level that can deal effectively without friction across aged care and hospitals.Integrated calling centre system across the UK & Australia (resourcingInternal training materials created across aged care, hospitals, and pharmacyUnderstanding KPIs for ensuring we don't have a missed call rate below 90% (Ops)Accessible training materials (ie website).
Required Skills & Abilities
Welldeveloped projectmanagement skills, being organised and disciplined, showing attention to detail and following up on matters intently to ensure the right results.Business savvy skills, possess an understanding of the marketplace, competitors, technology and what is required for sustained operating
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