Consumer Communications Coordinator

Join to apply for the Consumer Communications Coordinator role at Carlton Football Club The Carlton Football Club is one of Australia’s oldest and most prominent sport institutions. Founded in 1864, the Club’s headquarters and training facilities are located in Carlton at IKON Park, our traditional home ground. Our IKON Park redevelopment is now complete, and we are proud of our state-of-the-art facilities that supports our high-performance environment. We are passionate about our contribution to the Community and foster an inclusive and welcoming culture where our values are at the core of who we are and what we do. About the Role The Consumer Communications Coordinator is responsible for all communications from a Consumer capacity. This role involves the implementation of Consumer communications for the Carlton Football Club working closely with Consumer sub-departments as well as the broader Club Marketing and Communications team. The role is also responsible for managing all external Club communications via eDM and SMS and ensuring communications are detailed, relevant and build a strong sense of connection and belonging for our members and supporters. The Consumer Communications Coordinator will also play a role in supporting the workings of AFL and AFLW match days as well as other Consumer events. This is a 12-month, full-time position which sits within the Consumer Business, reporting to the Consumer Marketing and Experience Manager. The role will work closely with the Marketing and Communications team to execute Consumer communication activity for Membership, Retail and Merchandise, the Carlton College of Sport and maximising crowd attendance and engagement, ensuring everything aligns with the Carlton brand and has a customer-first approach. Key Responsibilities Manage the Club communications calendar for eDMs and SMS’. Execute all eDM and SMS deliverables for the Club including membership, retail, club news, partnerships, ticketing and unique offers, ensuring a customer-first approach which helps build connection and belonging. Liaise with the Club’s Communications and Marketing department to ensure all outbound communications are in line with Club messaging and brand. Prepare written communication materials for different channels in line with the Club grammar guide. Manage and be across Club inboxes to understand any common themes, trends and sentiment as well as replying to emails in a timely manner. Communicate all relevant information to members about their membership entitlements and benefits. Oversee and coordinate the Consumer calendar of communication activities that assist to deliver outcomes for Membership, Retail and Merchandise, Carlton College of Sport, Crowd Attendance and Member and Customer Engagement. Support the coordination and execution of campaigns that support Consumer growth. Assist with the execution of collateral briefs with the Design team. Manage and maintain the Carlton membership website, ensuring all information is accurate, informative and relevant for members and supporters. Involvement in and supporting the delivery of AFL and AFLW match days including information sharing for members and supporters as well as ensuring the match day / event experience is positive. This role will provide support across all elements of the Consumer Business team as needed on match day. Own and manage accessibility communication for match days and Consumer events ensuring information is clear, accurate and tailored to the needs of members and supporters with accessibility needs. Assist with the running of match days and Consumer events (e.g. open training sessions for the AFL/AFLW programs). Lead and coordinate internal communications and events amongst the Consumer team to ensure communication is strong and activities/events are scheduled to maximise engagement and sense of fun. Contribute to the execution of the Member Belonging plan. Respond and coordinate all Club requests including Bequests and Community requests. Assist with general administration within the broader Consumer team. Experience, Skills and Attributes Excellent written skills, with a clear eye for detail to ensure tone of voice and grammatical standards are of the highest level. Enjoy proofreading to ensure accuracy of information. Familiarity with maintenance of web pages and ability to update web content. A natural collaborator who thrives in a team environment. Strong planning and organisational skills, including time management and ability to meet deadlines. Strong values, with high integrity. Naturally very customer focused and enjoys helping others. Likes to take initiative and is a self-starter. Excellent interpersonal relationship skills and strong rapport building. Brings a positive mindset and approach, with a willingness to learn and take on responsibilities. Is team oriented and enjoys working with others. Benefits and Culture Carlton’s values underpin how the Club operates, describing how our people work together, interact and behave. The Club is passionate about its culture, focused on cultivating a unique sense of belonging and connection. In addition, we offer our people flexible working, learning and development opportunities, as well as employee benefits such as membership, café and retail discounts, alongside working in a world-class sporting amenity. How to Apply Please submit your current resume and cover letter addressed to the Consumer Marketing and Experience Manager by 11:55pm Wednesday 3 December. The Carlton Football Club is an equal opportunity employer and a place who welcomes all. We encourage people with diverse experiences and backgrounds to apply. This includes, but is not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, and LGBTQIA+ communities. We are committed to fostering a workplace environment which is inclusive, safe, and flexible. All applicants will be considered based on the relevance of their abilities to the role and their alignment with our Club Values. The Carlton Football Club is committed to providing a welcoming environment where the safety and wellbeing of all children and young people involved in our programs, services, activities, events, and the broader community, will always be our first priority. All staff must hold (or be willing to obtain) a current Victorian Working With Children Check as part of their employment with the Club. Seniority level Entry level Employment type Contract Job function Marketing #J-18808-Ljbffr