Customer Service Manager
vor 19 Stunden
Reporting to the National Operations Manager, this role is responsible for leading and managing the customer experience within our WA office. As the Customer Service Manager, you will oversee the performance of the WA Customer Service team, ensuring consistent, high-quality service across all freight movements, including bookings, tracking, documentation and customer communication. Key Responsibilities Lead, mentor and develop the WA Customer Service team to deliver exceptional service across all freight forwarding and logistics activities. Oversee day‑to‑day customer service operations including job bookings, transport coordination, tracking, documentation management and resolution of service issues. Build and maintain strong working relationships with customers, agents, carriers, overseas offices and internal operational teams. Monitor performance and KPI results, ensuring customer satisfactory is consistently achieved. Identify opportunities on how customer experience and valued service can be continuously developed, driving constant improvement across the department. Work collaboratively with Sales, Operations, Transport, Customs, Warehouse and Finance teams to ensure seamless end‑to‑end service delivery. Ensure all activities align with company policies, compliance requirements, safety standards and operational procedures. About You Minimum 3 years’ experience in customer service leadership or supervisory role within freight forwarding, logistics, transport or supply chain. Strong understanding of domestic and international freight processes (air, sea, road). Demonstrated ability to lead, motivate and develop high‑performing teams. Excellent communication skills with the ability to build effective relationships with customers, agents and service providers. Exceptional organizational skills with the ability to manage priorities and high‑volume workloads. A proactive, professional and customer‑focused approach, committed to delivering exceptional customer experience. Apply Now If you are passionate about customer service leadership and delivering operational excellence within the logistics industry, we would love to hear from you. #J-18808-Ljbffr
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Customer Service Manager
vor 19 Stunden
City Of Canning, Österreich at VollzeitReporting to the National Operations Manager, this role is responsible for leading and managing the customer experience within our WA office. As the Customer Service Manager, you will oversee the performance of the WA Customer Service team, ensuring consistent, high-quality service across all freight movements, including bookings, tracking, documentation and...
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Customer service/Scheduling team leader
Vor 7 Tagen
City Of Canning, Österreich Camtec Service and Parts VollzeitCamtec Service and Parts – Canning Vale WA In this role, you will lead a customer service team and coordinate scheduling for a team of technicians. Your responsibilities will include supporting, guiding, and elevating your team daily to ensure that service targets are achieved and that all customers experience exceptional service. This hands‑on...
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Group Product Manager
vor 4 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitGroup Product Manager - Service NSW Digital Services Join to apply for the Group Product Manager role at NSW Department of Customer Service. Base pay range A$162,296.00/yr - A$195,248.00/yr Key details Grade: SNSW Grade 11/12 – A$162,296 to $195,248 Employment: 2 ongoing full‑time positions Location: Haymarket, Gosford or Parramatta – hybrid with 2...
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Customer Experience
Vor 5 Tagen
City Of Canning, Österreich Camtec Service and Parts VollzeitA prominent service and parts company in Canning Vale WA is seeking an experienced leader to manage the customer service team. In this hands-on role, you will drive team engagement and ensure exceptional service standards. The ideal candidate will possess 3-5 years of experience in customer service management, exceptional communication skills, and a...
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Customer Service Specialist
vor 4 Wochen
City Of Canning, Österreich MyIntegra VollzeitMyIntegra Canning Vale, Western Australia, Australia Customer Service Specialist At MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you’ll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You’ll help customers navigate the...
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Mining & Customer Services Lead
Vor 3 Tagen
City Of Canning, Österreich Matic Transport VollzeitPositions: Mining & Customer Services Lead Company: Matic Transport Pty LtdLocation: Bibra Lake, Western Australia Job Type: Full-Time About Us Matic Transport Pty Ltd is a progressive and rapidly growing transport and logistics company specializing in mining and resources supply chain operations across Australia. With a commitment to excellence, safety, and...
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Customer Service Specialist
Vor 7 Tagen
City Of Canning, Österreich MyIntegra VollzeitAbout The Role At MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you’ll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You’ll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring...
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Assistant Director Service Delivery
vor 1 Woche
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Principal Tech Services Officer
vor 1 Woche
City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
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Customer Service Leader
Vor 7 Tagen
City Of Canning, Österreich Wabtec Corporation VollzeitIt’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to...
