Cultural Front Door Officer

Join Create NSW, a division of the Department of Creative Industries, Tourism, Hospitality and Sport Clerk Grade 7/8 with a salary range of $113,574 - $125,720 per annum plus superannuation Ongoing role based in The Rocks, Sydney CBD About Create NSW Create NSW supports the people, places, communities, and creative work that shape the cultural life of NSW. Through investment, programs and partnerships, we help make creativity visible, valued and part of everyday life. Our work is guided by the NSW Government’s Creative Communities policy and a commitment to a vibrant, inclusive and future-focused sector. About the role The Cultural Front Door Officer is the first point of contact for visitors and members of the creative community engaging with Create NSW. You’ll provide a warm, professional concierge and reception service across phone, email and online channels, ensuring people can easily access the information and support they need. Your approach will help promote Create NSW’s programs and make every interaction positive and straightforward. You’ll work closely with colleagues to share up-to-date, accurate information, resolve enquiries, and escalated more complex matters when needed. The role also involves helping people navigate forms and requirements, gathering feedback to improve services, and keeping a strong understanding of resources across both Create NSW and other government agencies. Throughout, you’ll maintain high standards of confidentiality, privacy and service quality. For any questions related to the role, please contact Daniel Teudt, Associate Director, Executive & Business Support via ************@create.nsw.gov.au. About You You bring experience in frontline customer service or reception, with a confident and welcoming approach to supporting a wide range of people. You’re comfortable managing a high volume of enquiries, keeping organised, and knowing when an issue needs to be escalated. You have strong communication skills, both written and verbal, and you understand the importance of offering respectful and informed support, including an awareness of First Nations protocols and the needs of diverse communities. You also have a sound understanding of the creative and arts sector, enabling you to engage meaningfully with those who connect with Create NSW. You are curious and proactive, keeping yourself up to date with new information, priorities, and developments so you can provide accurate guidance. You are digitally savvy and collaborative, you work well with others and adapt quickly when priorities shift. You also take the time to understand stakeholder needs and the creative sector more broadly, helping ensure every interaction is clear, responsive, and genuinely helpful. To learn more about the role, please click here to download the role description. How to Apply Your application must include a cover letter (maximum 2 pages) and an up-to-date resume (maximum 5 pages) that details your capabilities and experience in relation to the above role. Applications must be submitted via our recruitment portal; applications will not be accepted by email. Closing Date Friday 21 November AM) Contact Sally McRae, Talent Acquisition Partner via ***********@dciths.nsw.gov.au Working at the Department of Creative Industries, Tourism, Hospitality and Sport At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night‑time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities. Together we: Createsocial and economic opportunities for thestate Support the creation of jobs across the creative, visitor andnight-timeeconomies Prioritise First Nations artists, stories andculture Ensure arts, culture and sport are at the heart ofevery community to be enjoyed and accessed byall Drive visitation through events, campaigns and visitor experience development Activate our night‑time and creative economies to unlock unique precincts and community spaces Deliver a vibrant and responsible hospitality, liquor, racing and gamingenvironment Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history. We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form. A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr