Customer Service and Accounts Manager

About Rous Rous is entering an exciting new chapter, bringing all operations together under one roof at our brand-new, purpose-built facility in Ballina. As a regional leader in water supply, flood mitigation, and environmental management, we’re proud to serve the Northern Rivers community through innovation, sustainability, and collaboration. Our new headquarters reflect our forward-thinking culture, a space designed to inspire connection, wellbeing, and excellence in everything we do. We’re building a workplace where fresh ideas thrive, people feel valued, and every role contributes to a cleaner, greener, and more resilient future for our region. If you’re looking to make a meaningful career move, one that balances professional growth with purpose and lifestyle, Rous is the place to do it. We are seeking a motivated and enthusiastic Customer Service and Accounts Manager. This role is responsible for leading a team that delivers high-quality customer service and manages core financial transaction accounts and administrative functions. Overseeing customer and community enquiries, CRM systems, accounts receivable and payable, payroll, receipting, and reception services focusing on fostering a culture of service, accountability, and continuous improvement. The manager ensures operational efficiency, compliance with financial procedures, and a positive customer experience for both internal and external stakeholders. Our value proposition to you: A progressive and innovative organisation which is a leader in business improvement Workplace flexibility 70hour/9-day fortnight - 26 days off a year Remuneration from $ (Entry)p.a.- $ (Skill Level 4) p.a. Plus statutory superannuation currently 12% Annual salary reviews and gazetted salary increases relevant to attractive award entitlements Structured training and development tailored to your interests Mentorship from experienced staff and culturally safe support Access to Flare Benefits – including lifestyle discounts and financial wellbeing tools Employee Assistance Program (EAP) – confidential support for you and your family Fitness Passport – affordable access to gyms and fitness centres across the region A workplace that values your voice, your culture, and your potential Your value proposition to us: Working collaboratively and inclusively is your style Taking a lead in business and service improvement is innate in your character You will be known for your excellent interpersonal and communication skills You flex your high level analytical and technical skills repeatedly Your average workday will be kept busy by: Leading, developing and empowering staff to become effective, multi-skilled team members who embrace continuous improvement and contribute to Rous’s success. Building and maintaining strong working relationships with internal and external stakeholders. Establishing clear goals and performance expectations, ensuring alignment to KPIs, service standards, and compliance requirements. This is more than just a move, it’s a transformation. Be part of a team that’s shaping the future of water and environmental services for our region. Are you ready to catapult your career? View the position description here. Click APPLY. For the selection criteria and more information about the position, view the position description. To be considered for the position, it is mandatory that you submit your resume and upload a document that answers the selection criteria. A satisfactory health assessment, including drug screening and a national police history check is a pre-requisite to an offer of employment. Helpful resources to assist in answering selection criteria can be found on the Careers page. Note: Location subject to change as Council prepares to relocate some work sites to new premises at Gallans Rd, Ballina NSW 2478 in 2026. For any queries or to receive a call back, please reach out to a member of the People and Culture team via @rous.nsw.gov.au . Rous County Council is committed to the principles of equal employment opportunity and diversity across our workforce. Aboriginal and Torres Strait Islander people are encouraged to apply. #J-18808-Ljbffr