Customer Service and Accounts Manager

Administration Building Lismore and Gallans Road Ballina Accounting/Finance, Communications and Customer Relations Rous is entering an exciting new chapter, bringing all operations together under one roof at our brand-new, purpose-built facility in Ballina. As a regional leader in water supply, flood mitigation, and environmental management, we’re proud to serve the Northern Rivers community through innovation, sustainability, and collaboration. Our new headquarters reflect our forward‑thinking culture, a space designed to inspire connection, wellbeing, and excellence in everything we do. We’re building a workplace where fresh ideas thrive, people feel valued, and every role contributes to a cleaner, greener, and more resilient future for our region. If you’re looking to make a meaningful career move, one that balances professional growth with purpose and lifestyle, Rous is the place to do it. Job Description We are seeking a motivated and enthusiastic Customer Service and Accounts Manager. This role is responsible for leading a team that delivers high‑quality customer service and manages core financial transaction accounts and administrative functions. Overseeing customer and community enquiries, CRM systems, accounts receivable and payable, payroll, receipting, and reception services focusing on fostering a culture of service, accountability, and continuous improvement. The manager ensures operational efficiency, compliance with financial procedures, and a positive customer experience for both internal and external stakeholders. About Rous Our new site will bring together all Council operations under one roof, creating a dynamic, collaborative, and future‑focused workplace. Located on a spacious 71‑hectare site, the facility has been designed with staff wellbeing, sustainability, and operational excellence in mind. Rous has an operational footprint covering 3,000km². As a county council, we are responsible for providing three specific functions; bulk water supply, weed biosecurity and flood mitigation. Our Value Proposition to You Progressive and innovative organisation which is a leader in business improvement Workplace flexibility 70 hour/9 day fortnight - 26 days off a year Remuneration from $104,738 (Entry) p.a. – $122,517 (Skill Level 4) p.a. Plus statutory superannuation currently 12% Annual salary reviews and gazetted salary increases relevant to attractive award entitlements Structured training and development tailored to your interests Mentorship from experienced staff and culturally safe support Access to Flare Benefits – including lifestyle discounts and financial wellbeing tools Employee Assistance Program (EAP) – confidential support for you and your family Fitness Passport – affordable access to gyms and fitness centres across the region A workplace that values your voice, your culture, and your potential Desired Skills and Experience Working collaboratively and inclusively is your style Taking a lead in business and service improvement is innate in your character You will be known for your excellent interpersonal and communication skills You flex your high level analytical and technical skills repeatedly Typical Day Leading, developing and empowering staff to become effective, multi‑skilled team members who embrace continuous improvement and contribute to Rous’s success. Building and maintaining strong working relationships with internal and external stakeholders. Establishing clear goals and performance expectations, ensuring alignment to KPIs, service standards, and compliance requirements. This is more than just a move, it’s a transformation. Be part of a team that’s shaping the future of water and environmental services for our region. Applications close 5pm Tuesday 23 December 2025. Rous offices will be closed from COB 19th December 2025 and will reopen Monday 5 January 2026. Interviews are expected to occur during the week of 12 January 2026. Rous County Council is committed to the principles of equal employment opportunity and diversity across our workforce. Aboriginal and Torres Strait Islander people are encouraged to apply. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. For any queries or to receive a call back, please reach out to a member of the People and Culture team via @rous.nsw.gov.au. #J-18808-Ljbffr