General Manager, Community and Customer Services

General Manager, Community and Customer Services Join to apply for the General Manager, Community and Customer Services role at OnTalent General Manager, Community and Customer Services 3 days ago Be among the first 25 applicants Join to apply for the General Manager, Community and Customer Services role at OnTalent At Redland City Council, everything we do is driven by our mission: make a difference, make it count. Redland City Council is a dynamic local government organisation located east of Brisbane, encompassing mainland suburbs, rural hinterland, and six residential islands North Stradbroke Island, Coochiemudlo Island, Russell Island, Macleay Island, Karragarra Island and Lamb Island. With a workforce of over 1,000 employees across multiple sites and over 80 occupations, Redland City Council is dedicated to delivering essential services that support the present and shape a sustainable future for its thriving community. An outstanding opportunity has arisen following internal promotion to join Council’s Executive Leadership Team as General Manager, Community and Customer Services. This is more than just a leadership role. We are seeking an inspiring, forward thinking leader to take the reigns of a broad portfolio that includes Customer and Cultural Services, City Planning and Assessment, Environment and Regulation, and Communities. It’s your opportunity to: Lead a department of over 375 staff with an annual budget exceeding $55 million . Shape the strategic direction of services that touch every corner of our community—from the Redlands Coast mainland to our six beautiful islands. Deliver game-changing projects that enhance liveability, build resilience, and grow community pride. Partner with Councillors, state and federal stakeholders, traditional owners, and our passionate community groups to deliver bold outcomes. Influence the cultural fabric of the city through libraries, creative arts, and customer service experiences that are truly community-first. You’ll join a dynamic Executive Leadership Team and work directly with the Chief Executive Officer , with the opportunity to act in the CEO role as required. You’ll champion excellence, safety, innovation, and sustainability and be a key driver of our Corporate Plan. What you bring: A proven record of executive leadership in a complex, multi-disciplinary organisation. Deep experience in community service delivery, customer strategy, and digital transformation. Strategic vision, commercial acumen, and operational precision. Political savvy and a collaborative spirit with the ability to connect across sectors, cultures, and communities. A commitment to excellence, equity, and public value. To be fully effective you will need to be able to rapidly develop an understanding of the legislative frameworks underpinning Local Government and commercial business units. This is a rare opportunity to help shape one of South East Queensland’s most naturally stunning, diverse, and growing communities, right on Brisbane’s doorstep. Applications close 1st of June 2025. You can learn more about the opportunity by visiting our dedicated microsite at To express interest or for a confidential discussion, contact Chris Dougherty or Jay Baxter on To learn more about Redland City Council, visit Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Management and Customer Service Industries Government Administration and Community Development and Urban Planning Referrals increase your chances of interviewing at OnTalent by 2x Get notified about new Community Manager jobs in Brisbane, Queensland, Australia . Brisbane, Queensland, Australia 1 week ago Brisbane City, Queensland, Australia 1 week ago Brisbane, Queensland, Australia 1 month ago Manager - Member Growth Marketing - Join & Stay Brisbane, Sydney or Melbourne Brisbane, Queensland, Australia 2 days ago Brisbane, Queensland, Australia 10 hours ago Brisbane City, Queensland, Australia 2 weeks ago Brisbane, Queensland, Australia 1 month ago Brisbane, Queensland, Australia 2 weeks ago Senior Manager, Community & Supporter Engagement (Parental Leave Cover) Brisbane, Queensland, Australia 1 week ago Brisbane, Queensland, Australia 7 months ago Marketing Manager - Queen’s Wharf Precinct Brisbane City, Queensland, Australia 2 weeks ago Senior Creative Content Marketing Manager Brisbane, Queensland, Australia 1 month ago Brisbane, Queensland, Australia 1 week ago Brisbane, Queensland, Australia 1 day ago Underwood, Queensland, Australia 4 weeks ago Manager - Stakeholder & Community Relations Brisbane City, Queensland, Australia A$180,000.00-A$230,000.00 3 weeks ago Brisbane, Queensland, Australia 2 days ago Brisbane, Queensland, Australia 1 week ago Brisbane, Queensland, Australia 20 hours ago Brisbane, Queensland, Australia 6 days ago Manager - Marketing Science Brisbane, Sydney or Melbourne Brisbane, Queensland, Australia 3 days ago Brisbane, Queensland, Australia 2 days ago Brisbane, Queensland, Australia 1 day ago Brisbane, Queensland, Australia 1 week ago Brisbane, Queensland, Australia A$135,000.00-A$160,000.00 1 week ago Brisbane, Queensland, Australia 2 weeks ago Brisbane, Queensland, Australia $100,000.00-$110,000.00 2 weeks ago QMusic Senior Manager of Marketing and Communications Brisbane, Queensland, Australia 4 hours ago Brisbane, Queensland, Australia 4 weeks ago Regional Manager - Youth, Family, Women & Children Caboolture, Queensland, Australia 2 weeks ago Manager, Marketing and Student Acquisition St Lucia, Queensland, Australia 1 day ago Brisbane, Queensland, Australia 3 weeks ago Brisbane, Queensland, Australia 2 weeks ago Brisbane, Queensland, Australia 3 days ago Brisbane, Queensland, Australia 3 weeks ago Brisbane, Queensland, Australia 3 weeks ago Brisbane, Queensland, Australia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr