Customer Service Officer
Vor 3 Tagen
Join to apply for the Customer Service Officer role at Auto & General Australia Brief Description To deliver exceptional customer service and effectively and accurately apply key controls throughout the vehicle repair process, with a strong focus on adhering to General Insurance Code of Practice (GICOP) contact timeframes. This role is responsible for achieving optimal customer service performance, applying robust controls, and adhering to best practice process and procedure frameworks (HiYa). We will collaborate with assessors, frontline motor claims teams, and other stakeholders, including repairers, to ensure a seamless repair experience for our customers. This will be achieved by demonstrating 'one team' behaviours, fostering excellent customer relationships, maintaining high service levels and professionalism, and taking full ownership of the customer's repair journey and claim fulfilment. Requirements Deliver exceptional customer service and manage all associated system and administrative processes throughout the customer repair journey, ensuring full compliance with the GICOP. Effectively manage hire car arrangements and proactively oversee customer progress within the repair network. Resolve level one customer complaints efficiently and professionally. Work efficiently to strict deadlines and apply best practice protocols with minimal supervision. Support cohesive team initiatives, including workload sharing and balancing, to maintain consistent customer service standards. Proactively identify and resolve issues, remove blockers, and make timely decisions to ensure customer repairs are completed on schedule and to a high standard. Actively contribute to a positive and collaborative team environment, providing support to colleagues. Take ownership of actions, demonstrate an open-minded approach, and commit to continuous learning and development. Summary Demonstrated ability to effectively prioritise and manage a varied workload. A professional demeanour, strong interpersonal skills, and high levels of personal resilience. A collaborative team player who actively supports colleagues and embodies our ‘one team’ values. Strong written and verbal communication skills. Proficiency in using claims and assessing software packages, with strong general computer literacy. Sound analytical and problem-solving abilities. Well-developed and demonstrated understanding of the legislative, regulatory, and compliance obligations to operate within the FSR environment. Seniority level Entry level Employment type Full-time Job function Other Industries Insurance #J-18808-Ljbffr
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Principal Tech Services Officer
Vor 7 Tagen
City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
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Assistant Service Officer Payroll
vor 1 Woche
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitJoin to apply for the Assistant Service Officer Payroll role at NSW Department of Customer Service Join to apply for the Assistant Service Officer Payroll role at NSW Department of Customer Service NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills...
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Senior Service Officer Payroll
vor 2 Wochen
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitJoin to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service 1 day ago Be among the first 25 applicants Join to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your...
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Customer Service Officer
Vor 3 Tagen
City of Brisbane, Österreich Lindsay Australia Ltd VollzeitJoin to apply for the Customer Service Officer role at Lindsay Australia Ltd. Who Are We Join one of Australia's leading rural, transport and logistics companies — Lindsay Australia. For 70+ years we've partnered with farmers to keep Australia moving, connecting fresh produce from paddock to plate with our national logistics, rail and refrigerated fleet...
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Customer Service Officer
vor 4 Wochen
City of Brisbane, Österreich AL-KO Vehicle Technology Australia & NZ VollzeitThe AL‑KO Vehicle Technology Group is a rapidly growing global technology group and a business unit of DexKo Global. Specializing in high‑quality chassis and suspension components for trailers, leisure and commercial vehicles, as well as construction and agricultural vehicles, the group focuses on functionality, comfort, and innovative solutions for...
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Service Officer
vor 1 Woche
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitOverview Service Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department. Base pay and eligibility Base pay range : A$84,659.00/yr - A$92,701.00/yr TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave...
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Customer Service Officer
vor 3 Wochen
City of Brisbane, Österreich Followmont Transport Pty Ltd VollzeitJob Description - Customer Service Officer (ADM ) Job Description Customer Service Officer - ( ADM ) Description Are you a proactive, organized self-starter who thrives on helping others with a positive and enthusiastic energy? If you are looking to kick start your career in the transport industry, join our team in this people focused and fast faced...
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Network Services
vor 3 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitNSW Department of Customer Service – Sydney NSW Grade: 7/8Salary range: $113,574- $125,720 + superDuration: 12 monthsLocation: Hybrid, with attendance to Sydney McKell office Tuesdays and Thursdays each week, or other approved offices as per team requirements An exciting ongoing opportunity has arisen for a NetworkServices and Operations Officer to join...
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Customer Service Officer
vor 3 Wochen
City of Brisbane, Österreich Xprt Dev VollzeitPosted 1 day ago Our Client Our client is a well‑established freight forwarding company based in Brisbane’s northern suburbs . Known for their collaborative culture and impressive staff retention, they continue to expand and are seeking an organised, customer‑focused professional to join their growing operations team. The Role As a Customer Service...
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Customer Service Officer
vor 3 Wochen
City of Brisbane, Österreich Public Sector People VollzeitJoin to apply for the Customer Service Officer role at Public Sector People . Public Sector People is recruiting for multiple Customer Service Officers on behalf of a local government department. This is a temporary position with potential for extension. The Customer Service team is continually striving to improve its services to the community and assist...
