Senior Business Analyst

About Global Payments Whether you’re a merchant accepting payments, a bank issuing cards, or a developer embedding payment technology, everything that touches commerce is within our reach. We’re already on it That’s why 5,000+ customers and 7,000+ software partners around the world rely on Global Payments to handle more than 73 billion transactions every year. Through local expertise and global scale, Global Payments delivers market‑leading technology solutions through five regional sub‑brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500 ® brand and commerce leader powering millions of companies worldwide, from ambitious start‑ups to enterprise giants. We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity. Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi‑year Oceania program focused on two core pillars of action – Reconciliation and Gender Equity. About the Role Working closely with development teams, the Business Analyst will partner with Product Managers, Technical Leads and Stakeholders to understand business needs and translate them into actionable solutions. This role bridges the gap between customer requirements and technical delivery, helping teams make informed decisions through clear analysis, structured requirements, and continuous discovery. Salary The salary range for this position is AUD 135,000 to 145,000 + superannuation. Responsibilities Lead business analysis for complex initiatives from discovery through to delivery. Gather, document, and prioritize business requirements, ensuring alignment with strategic goals. Map and analyze existing business processes, workflows, and system interactions to identify gaps, risks, dependencies, and improvement opportunities. Contribute to solution design, supporting across discovery, design, build, test, and delivery phases. Create comprehensive documentation including process diagrams, data flows, system interactions, user stories, acceptance criteria, use cases, and business rules. Support backlog planning and refinement activities, translating business requirements into epics, features, and user stories. Work closely with teams to develop visuals such as diagrams, wireframes, and system/data flow diagrams that clarify requirements. Work with delivery teams to plan, prioritize, and coordinate work, ensuring successful implementation of requirements and process improvements. Facilitate workshops, stakeholder meetings, and working sessions to capture user needs, business objectives, and system capabilities and ensure ongoing alignment throughout the project lifecycle. Support and guide other analysts, promoting best practices, consistency, and capability uplift. Experience and Qualifications Bachelor’s degree or equivalent in Technology or Business Information Systems. 5+ years of experience in a similar role within the payment industry, with a focus on acquiring systems, payment processing, workflows, and system integrations. Skilled in analysing data flows, validating system behavior, and documenting business and technical processes. Proficient in modeling business and system processes, requirement gathering, process mapping, gap analysis, and translating requirements into user stories and functional documentation. Experienced working with Agile delivery teams. Familiarity with tools such as Jira, Azure DevOps, and Confluence. Skills Excellent communication with technical and non‑technical stakeholders, translating complex concepts into clear, actionable requirements. Strong stakeholder management, able to align and manage expectations across cross‑functional teams. Skilled at simplifying complex technical information for business audiences. Proactive problem solver with strong analytical, critical thinking, and decision‑making abilities. High attention to detail, particularly in process analysis, documentation, and solution validation. Benefits Flexible work arrangements that support your unique needs. 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave. Women in Digital membership, granting access to a host of industry events and resources. Additional birthday, community giving, wellness and study leave. Our free and confidential Employee Assistance Program counselling service and wellbeing resources. A jam‑packed calendar of cultural celebrations and social activities. Global career and professional development opportunities. Salary sacrifice and an Employee Stock Purchase Plan. Ready to Apply? Want to join a team that places the needs of our people, clients and community at the heart of everything we do? APPLY NOW by submitting your CV. All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits. #J-18808-Ljbffr