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Field Service Engineer
vor 3 Wochen
Brisbane QLD
Field Engineering (Engineering)
Full time
Key Responsibilities:
• Provide technical service to the engineering team.• Demonstrate competence in various engineering disciplines, particularly related to RDS & PS24 products.• Conduct planned routine maintenance and corrective tasks on products and associated computer systems.• Perform duties in a professional and courteous manner, promoting company interests.• Manage car stock control effectively and complete service administration tasks promptly.• Provide customer training and instruction as necessary.• Handle Incotec tickets & tasks efficiently.• Act as a key contact point for customers in the designated region.• Report to the Field Service Team Lead Australia and matrix report to the Sr Manager Service.• Support Helpdesk and non-technical teams in other departments.• Undertake any other duties within the role as required.
Minimum Job Requirements:
• Higher education qualification HNC/ONC in Mechanical, Electrical, Electronics Engineering, or Mechatronics, or proven career history in field service or technical service.• Willingness to learn new products and technology.
Experience:
• Minimum three years of experience in customer support within the technology industry.• Extensive field service experience, engaging directly with customers.• Experience in fault diagnosis, troubleshooting, repair, or design of electrical/electronic circuits.• Experience with various systems and components including high-value machinery, pneumatic systems, sensors, computers, servo motors, etc.• Proficiency in using relevant software packages such as Microsoft Word & Excel.• Understanding of the Healthcare/Pharmaceutical industry is desirable.
Skills:
• Clear communication skills.• Ability to build and lead teams.• Strong written and verbal communication skills.• Conflict resolution and negotiation skills.• Collaborative teamwork skills.• Adaptability to change.• Listening skills.• Attention to detail.• Acceptance of constructive criticism.• Ability to react effectively to uncertainties.• Commitment to cost reduction/control.• Coaching and mentoring abilities.• Proficiency in Microsoft Office.• Advanced troubleshooting and communication skills.
Aptitude:
• Willingness to learn and troubleshoot.• Flexibility to travel and work away from home.• Good communication and customer-facing skills.• Possession of a clean driving license.
Working Conditions:
• Home-based hybrid working, living near motorway networks.• Travel throughout Australia required for field service work and training.• Occasional travel to the UK for training.• Role involves scheduled maintenance, ad hoc support calls, parts replacement, fault-finding, safety checks, and stock counting.
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