General Manager People and Culture Operations

General Manager People and Culture Operations At CareSuper, we believe we’re Super Together. As a profit‑to‑member super fund with over 550,000 members and $55 billion in assets, we’re passionate about helping our members retire with confidence. We’re growing fast and looking for our next superhero to join us on this exciting journey. About the role Are you a passionate HR leader who thrives on making a real difference in people’s lives at work? As our General Manager, People & Culture Operations, you’ll play a pivotal role in creating an environment where our people can grow, succeed, and feel valued. Reporting to the Chief People Officer, you’ll lead the delivery of essential People & Culture services, ensuring our workforce is supported, engaged, and empowered to deliver for our members. This is an exciting opportunity for a strategic and hands‑on HR leader to enhance systems, processes, and capability—ensuring the Fund’s workforce is equipped for future success. What you’ll do Lead the delivery of efficient, compliant, and high‑quality HR operations, ensuring our people experience is seamless and that we provide supportive HR services. Oversee HR workflow systems, policies, and processes to ensure clarity, consistency, and fairness across the employee lifecycle. Coach, mentor, and inspire the People & Culture team to deliver excellence in HR service, advisory support, and operational execution. Drive continuous improvement, identifying opportunities to make HR processes smarter, simpler, and more people‑centric. Oversee workforce planning, recruitment, and onboarding, ensuring the right people, skills, and structures are in place to meet current and future needs. Provide expert coaching and advice to leaders on performance management, employee relations, and fostering a positive workplace culture. Ensure compliance with employment law, industrial instruments, and WHS, maintaining a safe, respectful, and inclusive work environment. Champion initiatives that support wellbeing, engagement, and resilience, embedding a culture of care and accountability. Maintain robust HR governance, reporting, and risk management, supporting the Executive and Board in informed decision‑making. What we’re looking for You’re a highly experienced people leader who combines strategic thinking with operational precision. You thrive on improving systems, processes, and team capability — and you know how to build trust and accountability across a complex organisation. You’ll bring: Proven experience leading HR operations in a medium to large organisation. Strong knowledge of employment law, compliance, and HR governance frameworks. Demonstrated success in leading and developing high‑performing HR teams. Experience managing HR systems, workforce planning, and employee relations. A collaborative and values‑driven approach, with the ability to influence at all levels. Why CareSuper? Hybrid and flexible work environment 5 weeks annual leave 16 weeks of parental leave for all eligible employees Holistic health and wellbeing support – free annual flu shots, skin checks, Employee Assistance Program External Employee Coaching Program and Professional Development Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services Ready to apply? We’d love to hear from you Just send through your resume and a cover letter. Be quick—we may close applications early if we find the right person. What happens next? Need support during the application or interview process? We’re here to help. Just reach out to your talent partner and let us know how we can make the process work for you. We’re committed to protecting your privacy—your personal information will be handled with care and in line with our Privacy Policy. At CareSuper, we know that diverse perspectives make us stronger. We’re proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity. Seniority level Director Employment type Full‑time Job function Human Resources #J-18808-Ljbffr