Director, Complaints and Client Services | Full-time Temporary
vor 3 Wochen
Details:
The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate’s complaints policy and the principles of procedural fairness. The team are responsible for the management of and response to complaints made about the service, inclusive of Human Rights Commission responses and conciliation processes. Complaints managed by this team can be received from several parties, seeking a resolution for children, young people, parents, carers, families, and organisations.The role of Director, Complaints and Client Services receives and triages complaint calls and emails and manages requests for child protection decision review, investigates complaints, prepares reports and responses, manages complaints data, maintains collaborative stakeholder engagement, and fosters a collaborative learning environment across CYF about complaint processes. The role may lead project work, and conduct research and analysis, as required.Community Services Directorate (CSD) is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ)people.Eligibility/Other requirements:Working with Vulnerable People (WWVP) - Prior to commencing this role, a current registration issued under the
Working with Vulnerable People (Background Checking) Act 2011
is required. For further information on Working with Vulnerable People registration refer to - Working with vulnerable people (WWVP) registration (act.gov.au)Relevant tertiary qualifications in Social Work, Psychology, Education, or an allied health position (speech therapist, occupational therapist) are desirable but not essential.Qualification in Government Investigations (Certificate IV)/complaint handling is desirable.Prior to commencement, the successful candidate will be required to undergo a pre-employment National Police Check.Proficiency with Microsoft Office products and database systems.Demonstrated experience and understanding of the ACT child and youth protection system is highly desirable.Notes:
This is a temporary position available from 14 June 2024 for a period of three months with the possibility of extension up to 12 months and/or permanency. A merit pool may be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.How to Apply:
Applicants should submit a statement of no more than two pages demonstrating how their Experience, Skills and Knowledge will enable them to undertake the role in relation to the What You Require capabilities listed on the Position Description. Please also submit a current curriculum vitae and the contact details of two referees with a thorough knowledge of your work performance. Please ensure that one of the referees is your current or immediate past supervisor.Applications should be submitted via the Apply Now button below.#LI-DNINote
This is a temporary position available from 14 June 2024 for a period of three months with the possibility of extension up to 12 months and/or permanency.
#J-18808-Ljbffr
-
Canberra, Österreich Australian Capital Territory VollzeitDirector, Complaints and Client ServicesFull-time TemporaryDetails: The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate’s complaints policy and the principles of procedural fairness. The team are responsible for the management of and response to complaints made about...
-
Canberra, Österreich Australian Capital Territory VollzeitDirector, Complaints and Client ServicesFull-time TemporaryDetails: The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate’s complaints policy and the principles of procedural fairness. The team are responsible for the management of and response to complaints made about...
-
Canberra, Österreich Australian Capital Territory VollzeitAssistant Director, Complaints and Client ServicesFull-time TemporaryDetails: Working with Community Services Directorate (CSD) offers you the opportunity to directly contribute to supporting the Canberra Community. Everyday our diverse workforce collaborates and drives client centred services to assist the community in creating a safe and equitable...
-
Canberra, Österreich Australian Capital Territory VollzeitAssistant Director, Complaints and Client ServicesFull-time TemporaryDetails: Working with Community Services Directorate (CSD) offers you the opportunity to directly contribute to supporting the Canberra Community. Everyday our diverse workforce collaborates and drives client centred services to assist the community in creating a safe and equitable...
-
Canberra, Österreich Australian Capital Territory VollzeitDirector, Logistics and Incident SupportFull-time TemporaryDetails: The Emergency Services Agency is seeking applications from highly motivated, experienced, and suitable individuals to fill the position of Director, Logistics and Incident Support.The Director, ESA Logistics and Incident Support will lead a resource centre ensuring ESA operational capability...
-
Canberra, Österreich Australian Capital Territory VollzeitAssistant Director, Workforce CapabilityFull-time TemporaryDetails: The Environment Planning & Sustainable Development Directorate (EPSDD) is seeking an enthusiastic and skilled individual to join our team as the Assistant Director Workforce Capability. This pivotal role reports directly to the Senior Director and is essential in supporting the Workforce...
-
Canberra, Österreich Australian Capital Territory VollzeitDirector, Contracts and ProcurementFull-time TemporaryDetails: ACT Corrective Services (ACTCS) is looking for a highly motivated, experienced, and suitable individual to fill the position of Director, Contracts and Procurement (SOGB), within the Finance Unit.The successful applicant will provide leadership, planning, technical and business support to...
-
Program Director | Full-time Temporary
vor 3 Wochen
Canberra, Österreich Australian Capital Territory VollzeitDetails:An exciting opportunity exists at the Community Services Directorate (CSD) to lead the Growth and Renewal Program as the Program Director of Infrastructure and Contracts, Housing Assistance. Housing Assistance provides public housing and rental assistance to clients and aims to be an innovative and effective social housing provider, responsive to the...
-
Canberra, Österreich Australian Capital Territory VollzeitSenior Director, ACAT OperationsFull-time TemporaryDetails: The ACT Civil and Administrative Tribunal (ACAT) is seeking a dedicated and enthusiastic person to perform the role of Senior Director, ACAT Operations. This position is a member of the ACAT senior leadership team and is responsible for delivering high quality registry and administration services to...
-
Canberra, Österreich Australian Capital Territory VollzeitDetails: The Public Trustee and Guardian (PTG) is an ACT Territory Authority. At the PTG we support and protect people in our community at some of the most difficult times in their lives. We do this by providing legal and financial services, by acting as a Guardian, a financial manager, as a Trustee and by making Wills and administering deceased estates.PTG...
-
Program Director | Full-time Temporary
vor 3 Wochen
Canberra, Österreich Australian Capital Territory VollzeitDetails: An exciting opportunity exists at the Community Services Directorate (CSD) to lead the Growth and Renewal Program as the Program Director of Infrastructure and Contracts, Housing Assistance. Housing Assistance provides public housing and rental assistance to clients and aims to be an innovative and effective social housing provider, responsive to...
-
Canberra, Österreich Australian Capital Territory VollzeitSenior Director, Review and ReformFull-time TemporaryDetails: The Environment, Heritage and Water portfolio has responsibility for a number of functions including heritage conservation policy and regulation. In recent times, heritage arrangements in the ACT have been subject to two independent reviews and an ACT Legislative Assembly Inquiry, all of which...
-
Canberra, Österreich Australian Capital Territory VollzeitAssistant Director, Divisional Governance and BusinessFull-time TemporaryDetails: Working with Community Services Directorate (CSD) offers you the opportunity to directly contribute to supporting the Canberra Community. Everyday our diverse workforce collaborates and drives client centred services to assist the community in creating a safe and equitable...
-
Canberra, Österreich Australian Capital Territory VollzeitAssistant Director, Communications and EngagementFull-time TemporaryDetails: Do you enjoy the fast-paced nature of communications? Do you have excellent written communication skills? We are looking for an experienced and proactive communications professional to join the Communications and Engagement team and fill the role of Assistant Director on a temporary...
-
Canberra, Österreich Australian Capital Territory VollzeitSenior Director, Policy, Regulation and PartnershipsFull-time TemporaryDetails: ACT NoWaste is unique in recycling and waste management in Australia: we work across both state/territory and local government-level functions, which provides opportunities to deliver sustainable services to the ACT community and influence and contribute efforts to improve waste...
-
Canberra, Österreich Australian Capital Territory VollzeitDirector, Logistics and Incident SupportFull-time TemporaryDetails:The Emergency Services Agency is seeking applications from highly motivated, experienced, and suitable individuals to fill the position of Director, Logistics and Incident Support.The Director, ESA Logistics and Incident Support will lead a resource centre ensuring ESA operational capability...
-
Canberra, Österreich Australian Capital Territory VollzeitDirector, Contracts and ProcurementFull-time TemporaryDetails:ACT Corrective Services (ACTCS) is looking for a highly motivated, experienced, and suitable individual to fill the position of Director, Contracts and Procurement (SOGB), within the Finance Unit.The successful applicant will provide leadership, planning, technical and business support to...
-
Assistant Director, Engagement | Full-time Temporary
vor 3 Wochen
Canberra, Österreich Australian Capital Territory VollzeitAssistant Director, EngagementFull-time TemporaryDetails: Expressions of Interest (EOIs) are sought to backfill a short-term vacancy leading a small team to work on strategic engagement projects for CMTEDD and whole of government.In this role, you will work with other directorates across ACT Government to influence and support best engagement practice. Using...
-
Canberra, Österreich Australian Capital Territory VollzeitSenior Director, Planning and DeliveryFull-time TemporaryDetails: Transport Canberra and City Services CIO Branch in seeking an experienced leader to fill the position of Senior Director Planning and Delivery for 4 weeks.Reporting to the Chief Information Officer (CIO) and working collaboratively with the TCCS leadership, the Senior Director Planning and...
-
Canberra, Österreich Australian Capital Territory VollzeitSenior Director, Planning and DeliveryFull-time TemporaryDetails: Transport Canberra and City Services CIO Branch in seeking an experienced leader to fill the position of Senior Director Planning and Delivery for 4 weeks.Reporting to the Chief Information Officer (CIO) and working collaboratively with the TCCS leadership, the Senior Director Planning and...
