Principal Business Analyst

Take the next step. Be part of something bigger at Suncorp. Principal Business Analyst - Duck Creek Policy Join a large Business Analyst community where ideas and best practice are shared. Must have technical Duck Creek Policy Administration System (PAS) experience. (min 5 years) Hybrid Working model, supportive and collaborative culture. We’re never just satisfied with how things are – because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality. Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other. Overview of the role We are looking for a Principal Business Analyst with proven Duck Creek PAS experience for a key role in the Duck Creek Policy Platform Core technology team which provides assurance, governance, specialist consultancy, functional leadership and solutions to project delivery and support teams. Be part of Suncorp’s once in a generation policy transformation program (Digital Insurer) and help us aspire to be the Insurer of choice across the Trans‑Tasman. Leveraging market leading technology, including Duck Creek on Demand, work, learn & collaborate with the best – we are using SMEs and consultants from across the globe to build this market leading platform. The program will enable the business to deliver new products (including modular products), more seamless customer experiences, and support the delivery of a simpler, digital business. Radical simplification and significant improvement in the speed & cost of change are a critical measure of success of the program and it’s essential this role influences and champions this across the entire program and more broadly across the enterprise. You will also be part of our large Analysis Chapter that consists of around 280 like‑minded analysts, where ideas and best practice are shared via masterclasses and knowledge sharing. Suncorp is proud of our fantastic culture where you will be supported in your career development. What you’ll do: As the Duck Creek Principal BA, work closely with others in the DC Policy Platform core team and the Business design core team to provide functional leadership, governance, assurance, specialist consultancy and solutions to project delivery and support teams. Build strong relationships through engagement with colleagues, and stakeholders across Business and Technology. Document current and future state processes and identify opportunities for improvement. Use information gathering techniques to proactively discover requirements and synthesise information accurately, completely, and coherently. Work collaboratively with delivery teams, business and technology stakeholders to gather, validate and document business requirements and develop recommendations and solutions that meet business and customer needs. Raise, and support mitigation and resolution of, risks and issues using established tools and frameworks were applicable. Create detailed user stories (in JIRA) to support delivery. Document Technical design, Functional and Non-Function Requirements, PL101 completion, Policy Data Model updates, Interface/Integration mapping, Migration Mapping, Technical support documentation & Knowledge Bases Work close with squad / project members, including but not limited to Project Manager, Scrum Master, Architects, Developers, Tech Leads, Test Analyst to identify, capture, plan and deliver changes Mentor/train team members; participate and contribute to Business Analyst chapter and/or forums providing insights and thought leadership Suncorp offers a hybrid way of working where you will be expected to be in the office approx. 2 days per week. What you’ll bring: Minimum of 5 years’ experience with Duck Creek Policy Administration systems. Strong understanding of Duck Creek standards, inheritance model, ideally experience with Duck Creek on Demand (DCOD), and experience with documenting requirements with development accelerators including PL101 and Technical Solution Blueprints. Training and certification in Duck Creek university and related certification desired. Minimum 8 years business analysis experience in General Insurance project/delivery roles, including the desired level of technical knowledge and expertise in Duck Creek Ideally be Certified Business Analysis Professional (CBAP) Must be able to translate and understand business and technical requirements and provide appropriate alternatives and solutions to meet those requirements. Strong stakeholder engagement, relationship management and influencing skills including experience in dealing with various stakeholders. Strong problem-solving and negotiation skills Strong team player with a positive attitude, willingness to learn and mentor, and desire to make a difference. Must be able to manage multiple complex initiatives with competing deadlines. What we can offer you: Discounts and offers on a range of retail favourite stores as well as insurance products. A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave. Invest in your brighter future with ongoing study support and career development programs. Give back to our communities with payroll giving, donation matching and paid volunteer leave. Prioritise your work/life balance with our robust employee assistance program and dedicated employee council. About Suncorp: For over 100 years Suncorp has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon. If this opportunity sounds like the challenge you have been looking for, please apply online today. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Advertised: 30 Sep 2025 AUS Eastern Standard TimeApplications close: 30 Nov 2025 AUS Eastern Daylight Time Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. #J-18808-Ljbffr