IT Services Manager
Vor 7 Tagen
At ATCO Australia, we are on a mission to transform the global energy landscape and lead the way towards a sustainable future. As a critical player in the dynamic energy market, we offer an exciting and inclusive work environment that fosters innovation, collaboration and personal growth. Applications close: 5th December 2025 What You Will Do Ensure all core ITIL processes (Incident, Problem, Change, Request, and Configuration Management) are executed to a high standard. Achieve and report on SLAs and KPIs, maintaining transparent communication with stakeholders. Drive exceptional user experience and high satisfaction scores. Identify and implement service enhancements for efficiency and reliability. Manage incidents promptly and conduct root cause analysis for major issues. Build strong relationships with business units, vendors, and internal teams. Ensure services comply with policies, regulations and industry standards. Deliver services within budget while optimizing costs. Lead and develop a high‑performing IT services team. Qualifications What We’re Looking For Bachelor’s degree in IT, Business Administration, or related field. ITIL v4 Foundation certification (required); Intermediate or Expert level preferred. Proven background in IT service management or service delivery. Strong understanding of IT Operations. Experience with service management tools (e.g., ServiceNow). Demonstrated leadership and stakeholder management skills. Analytical mindset with a focus on performance and improvement. Why Join ATCO? Be part of a global leader driving sustainable energy solutions. Work in a collaborative, innovative environment that values growth and development. Competitive remuneration and benefits. What We Offer Free onsite parking (Jandakot) A competitive base salary reflective of your skills and experience with an annual incentive bonus Salary Sacrifice options Referral Program Employee Share Purchase Plan Access to corporate discounts, including health insurance, banking and fitness clubs. Access to ATCO’s Employee Assistance Program Seniority level Mid‑Senior level Employment type Full-time Job function Information Technology Industries Utilities ATCO fosters an inclusive workplace culture where everyone is treated fairly and respectfully. We are an Equal Opportunity employer. #J-18808-Ljbffr
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IT Services Manager
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City Of Cockburn, Österreich at VollzeitAtATCO Australia, we are on a mission to transform the global energy landscape and lead the way towards a sustainable future. As a critical player in the dynamic energy market, we offer an exciting and inclusive work environment that fosters innovation, collaboration, and personal growth. We are seeking an experienced IT Services Manager to lead the delivery...
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