Customer Solutions Team Support
Vor 7 Tagen
Career Opportunities: Customer Solutions Team Support (15606) Requisition ID15606 -Posted -Shred-X -SRX CS -Southport -Permanent Full Time -Call Centre/ Customer service -Australia -Queensland -Gold Coast Customer Solutions Team Support – Step Up and Shape Service Excellence at Shred-X Are you a customer experience professional ready to take the next step in your career? Shred-X, part of the Freightways Group – one of Australasia’s largest logistics and information management organisations – is offering an exciting opportunity to play a key role in strengthening our customer experience, supporting our people, and driving continuous improvement across our Customer Solutions function. We’re looking for a proactive and people-focusedCustomer Solutions Team Support professional to guide, mentor, and uplift a dedicated team while helping us deliver on our customer promise every single day. What you’ll do Take ownership of escalations and complex customer queries, ensuring timely and accurate resolution Support, coach, and develop Customer Solutions team members to build their capability, confidence, and performance Manage and distribute daily workload to ensure consistent, premium customer service Guide team performance and service levels to drive improvement Identify the root causes of recurring issues to prevent reoccurrence Collaborate closely with internal stakeholders to streamline processes Maintain proactive communication across the team, ensuring a premium customer experience What we’re looking for Someone ready to step up and leader others A passion for mentoring and developing people, lifting capabilities and sharing knowledge Experience in customer service, ideally within service-based, logistics, or operational environments Analytical and process-driven, with the ability to turn insights into practical solutions Excellent written and verbal communication skills Highly organised, adaptable, and comfortable managing multiple priorities in a fast-paced environment A values-led professional who leads by example and supports a positive, collaborative team culture Step into a support role with the opportunity to influence, mentor, and drive improvement Be part of a respected national brand backed by the Freightways Group Join a company that actively promotes from within – with opportunities across all Freightways businesses Make a meaningful impact in a sustainability-focused organisation committed to protecting people, information, and the environment Work with a collaborative team that values professionalism, initiative, and continuous improvement We’re proud to be an equal opportunity employer – we value diverse backgrounds, perspectives, and experiences. If you’re ready to take the next step and help shape the future of customer experience at Shred-X, we’d love to hear from you. #J-18808-Ljbffr
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Customer Solutions Team Lead — Coach
Vor 7 Tagen
Canberra, Österreich New Zealand Couriers VollzeitA logistics and information management company is seeking a Customer Solutions Team Support professional to enhance the customer experience. This role involves leading a dedicated team, resolving complex queries, and driving continuous improvement. Ideal candidates will have a strong background in customer service, a passion for mentoring, and excellent...
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Customer Solutions Team Lead — Coach
Vor 5 Tagen
Canberra, Österreich Freightways VollzeitA leading logistics provider in Canberra is seeking a Customer Solutions Team Support professional. This role involves guiding and mentoring a dedicated team to enhance customer experience and drive continuous improvement. Ideal candidates will have a background in customer service, strong analytical skills, and excellent communication abilities. Join us to...
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Vor 7 Tagen
Canberra, Österreich Trades Workforce Solutions Vollzeit12 + 12 + 12-month contract with a leading Commonwealth Government agency (NV1 Clearance required) Hybrid working arrangements in Canberra Design, develop and implement technical solutions that align with government project goals Are you a Solution Architect / Engineer ready to drive meaningful transformation across secure government environments? Resolve...
