Novated Sales Excellence Manager

ABOUT US At Custom Fleet we've been using our smarts to make the complex simple for over 40 years. It's the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. When you join Custom Fleet, you\'re joining a business that is Going Places. With us, what you do and who you are matter. Being part of our diverse crew means you\'ll feel welcome, empowered and have lots of fun celebrating our success (and that sure does feel good). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business and for each other. ABOUT THE ROLE We are seeking a Novated Sales Excellence Manager to lead a high-performing team of Sales Consultants to achieve customer acquisition, revenue and margin targets within our Novated Leasing product line. Your focus will be on delivering a best-in-class customer experience while driving continuous improvement in sales processes, systems and team performance. You will be responsible for driving engagement and penetration of the Novated Leasing proposition across designated accounts, ensuring pipeline activity remains a priority. This role requires strategic thinking, process optimisation and a commitment to maintaining conversion rates and customer experience scores that exceed industry standards. The Novated Sales Excellence Manager has seven direct reports. Lead, coach and develop a high-performing Novated sales team to exceed sales targets and conversion benchmarks. Develop and implement sales strategies aligned with the Novated Leasing roadmap. Manage team resources, recruitment and engagement of top-performing talent. Build strong partnerships with Product, Marketing, Operations and Relationship teams to optimise the lead‑to‑order journey. Maintain deep Novated product knowledge and contribute to evolving our value proposition. Champion compliance and risk culture across the team. Role model Custom Fleet's leadership behaviours and values. Support strategic client relationships, including event participation and dispute resolution. Provide data-driven insights to inform business proposals and tender submissions. Oversee operational tasks including lead allocation, updates to policies and procedures, and input into the Quality Assurance framework. Collaborate with Operations Manager and Product Director to share best practice and support continuous improvement. Maintain relationships with retail automotive distributors / OEM ensuring knowledge of key current and future product and campaign offers in market. EDUCATION & EXPERIENCE Degree in a business-related discipline. 5+ years in a leadership role, preferably in sales. OTHER QUALIFICATIONS Experience in Call centre management, managing and tracking performance and compliance. Experience in Novated Leasing / Salary Packaging highly desirable. Sales and Customer Service experience. Understanding of legislative requirements and current compliance practices. ABOUT YOU Strategic thinker with proven ability to set clear direction and deliver results. Strong track record in customer-centric solutions and achieving stretch business goals. Excellent communication and stakeholder engagement skills. Ability to manage complexity, prioritise work, and make decisions with speed and accuracy. Advocate of change with resilience to overcome obstacles. High integrity and commitment to team development. FOR YOU We offer industry leading "Custom Perks" including: Annual performance bonus Take 5 programme – potential to earn an extra week of annual leave Collaborative hybrid work environment – 3 days in office Gender-neutral parental leave – 12 weeks paid entitlement Company funded social events Dress for your day policy Intersection – our Diversity Network Culture leave swap Ongoing investment in your growth including access to our digital learning platform – Degreed Reward and recognition programs Volunteer and community engagement opportunities Wellbeing leave HOW TO APPLY Please submit your resume and cover letter by clicking "Apply Now". At Custom Fleet we are committed to growing a team made up of diverse people, skills and experiences. We encourage applications from all backgrounds, communities and industries. Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes. Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations. #J-18808-Ljbffr