Strategic Solutions Specialist

Job Description We’re looking for a Strategic Solutions Specialist – a dynamic and motivated individual who can identify customer needs, present effective solutions, and build long‑lasting relationships. This role drives sales and provides exceptional customer solutions within the Road Express business unit. Primary Duties & Responsibilities Work directly with Sales Teams on new business and growth opportunities. Conduct portfolio reviews with Account Managers to uncover New Business, growth & cross‑selling opportunities. Lead product training & coaching on existing services and roll out of new services. Support ongoing training and development with Sales Teams. Attend customer meetings/reviews with Sales as an Industry Specialist and conduct sales presentations and product demonstrations to potential clients when required. Establish competitor/market information and report market activities and insights to management. Build and maintain relationships between Pricing, Operations, Product to support across all sales business units: Strategic, Mid‑Market, Inside Sales, Business Development. Contribute to the future strategy for specified products, product development, insights, pilot programs. Understand customer requirements and provide tailored solutions to meet their needs. Ensure solutions are cost‑effective, efficient, and aligned with customer expectations. Monitor the implementation process to ensure successful delivery and customer satisfaction. Required Skills & Competencies Experience working with customers who utilise the specific product. Industry knowledge and understanding of Courier solutions. Excellent time‑management skills, ability to prioritise tasks and work autonomously. Negotiating skills to be able to negotiate priorities and deadlines. Influencing skills to convince customers and internal teams to pursue, prioritise and implement solutions. Communication and presentation skills. High level interpersonal skills, and strong written and verbal communication. Team player who is willing to support others and willing to ask for senior management support when needed. Qualifications & Experience Education: Degree qualified in Business / Logistics / Sales or Marketing discipline, or equivalent (preferred). Experience: 5+ years of sales solutions experience. About Team Global Express Team Global Express (TGE) is an Australian‑owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit Why TGE We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. What We Offer Competitive salary above industry standards. Upskilling, training, mentoring and more to support your career development journey. Fun and practical employee perks and discounts. Flexible work, including work from home. Inclusive parental leave policy that supports all parents & carers. Peer recognition awards acknowledge when you go above and beyond. An inclusive workplace – works for everyone We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand. Our recruitment process Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in‑person interview. The last step is undergoing pre‑employment checks, which includes a criminal history check and a medical assessment, including fitness to work and drug & alcohol screening. Other Things To Note When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates. TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia. #J-18808-Ljbffr