Assistant Vice President: Client Fulfillment
vor 2 Wochen
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.We're devoted to being a diverse and inclusive workplace for everyone.
We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.Join us
Position DescriptionThe Australian Client Fulfillment team is responsible for the provision of new corporate and FI/NBFI client business onboarding, from the opening of local "corporate" accounts through to multi country, multi product projects.This client facing team supports the Bank's Sales partners to ensure the franchises' brand is maintained through effectively transitioning clients from their existing banks to Bank of America cash management and trade services.
Key Responsibilities
As a strong team player work with the Manager and team to prioritize client requests to execute onboarding projects to deliver products and services in a "Speed to Market" methodologyPartner with the Bank's Sales team to ensure client technical solutions are effectively scoped, advising clients on technical infrastructure/services where requiredEffectively manage multiple projects through Case Tracking disciplines completing within SLA timeframes.Timely responses to implementation and associated queries / requests from internal partnersConduct research and respond to clients in a timely manner and to include relevant internal partners where appropriateMaster and utilize the many Bank systems to support the tasks associated with making the role a successLiaise with Global Transaction Services (GTS) support functions (Product, Legal, Compliance, Operations) to ensure the Fulfillment team's services are operationally and risk efficientEnsure a smooth transition for clients to the Bank's dedicated Service teamSupport and advise management on opportunities for the Fulfillment team's strategic and operational developmentExperienced professional and midlevel contributor, may also perform supervisory or junior level management role. Typically individual will have 4 or more years of experience.
Key Requirements
Proven experience in a client facing, project management environmentStrong communication skills
both written and verbalKnowledge of Cash Management and Trade productsTechnical understanding of banking services, particularly online banking, 'Host to Host 'infrastructures and ERP systemsThe ability to maintain a customer focus whilst negotiating an international staff networkAn exceptionally strong desire to succeed in a challenging and demanding high performance environment
Job Band :
H6
Shift :
Hours Per Week :
38
Weekly Schedule :
Referral Bonus Amount :
0#J-18808-Ljbffr
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