Senior Implementation Manager

vor 1 Woche

Sydney, Österreich Humanforce Holdings Pty Ltd Vollzeit

Who are we? Humanforce’s vision is to make work easier and life better for frontline and flexible workforces. Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines. Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces. Who you are As our Senior Implementation Consultant for HR projects, you will lead complex, strategic Humanforce software implementations, serving as a trusted advisor and an expert in delivering high-value customer outcomes. In collaboration with Services Managers, Project Managers, and the Professional Services team, this senior-level position ensures optimal customer success, oversees critical projects, and drives continuous improvement initiatives across the Customer Delivery function. What you will do Advanced Customer Engagement and Support: Oversee customer relationships throughout the full project lifecycle, ensuring proactive issue identification and timely resolution. Strategic Implementation and Configuration: Lead high-impact requirement-gathering workshops and facilitate decision-making sessions to define and prioritise customer needs. Alongside designing, configuring, testing and optimising software solutions for large or technically complex projects, aligning with best practices and industry standards. Test Implementations: Ensure functionality and integration through rigorous testing. Integrate Systems: Collaborate with IT teams to integrate Humanforce with client systems. Train and Educate Clients: Conduct training sessions, provide resources, and offer ongoing guidance. Client Relationship Management: Build strong client relationships and gather feedback. Documentation and Reporting: Maintain documentation and generate progress reports. Process Development and Continuous Improvement: Lead the identification, development and implementation of process improvements to streamline design, testing, configuration and requirements-gathering efforts, ensuring efficiency and consistency. Mentorship and Knowledge

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