Executive Manager – Product Owner, In-Life and Retention
vor 2 Wochen
Executive Manager – Product Owner, In-Life and Retention You arean accomplished Product Owner, passionate about customer engagement and lifecycle management, with strong relationship-building skills We areworking at the heart of the Retail Bank to deliver strategies that drive customer acquisition, engagement and retention Together wewill drive acquisition, engagement and retention strategies that create meaningful outcomes for everyday banking customers See yourself in our crew Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future to our 10 million+ personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. This role sits within the Acquisition, Engagement and Retention Crew in the Everyday Banking (EDB) Domain. This portfolio is at the heart of the Retail Bank’s franchise, managing the acquisition and lifecycle management of everyday banking customers. You’ll have accountability for the engagement and retention value stream and manage the In-life and retention squad. Do work that matters As Executive Manager – Product Owner , you’ll also act as Stream Lead for the In-Life and Retention value stream , providing strategic direction and leadership across the squad. Reporting to the Crew Lead, Acquisition, Engagement & Retention, you’ll lead and deliver strategies for everyday banking products across key customer segments. You’ll work closely with partners in Finance, Marketing, Digital, Analytics, Pricing and other squads within the EDB Domain to drive growth in customer engagement, deposit balance and market share. More specifically, you will; Design and lead the implementation of the Value Stream Product Strategy for our everyday product suite, covering early engagement through to retention Lead and execute change, in partnership with delivery teams and stakeholders, to deliver campaigns and experiences that improve engagement and reduce attrition Manage portfolio business metrics and reporting, understanding trends and drivers to support retention outcomes Understand the voice of the customer and work closely with other EDB crews to address core customer problems Proactively identify, understand and manage risks for the portfolio We want to hear from people who have: 8+ years’ product management experience, preferably within financial services Experience leading change/transformation initiatives across product, customer and digital Strong commercial acumen and strategy experience Excellent communication, stakeholder and influencing skills, ideally with people management experience If this sounds like you, apply now and help us shape the future of everyday banking. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on . Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr
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Council of the City of Sydney, Österreich CommBank VollzeitExecutive Manager – Product Owner, In-Life and Retention You arean accomplished Product Owner, passionate about customer engagement and lifecycle management, with strong relationship-building skills We areworking at the heart of the Retail
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