Network Support Engineer – Routing

Network Support Engineer – Routing & Switching, Wireless and Security Join to apply for the Network Support Engineer – Routing & Switching, Wireless and Security role at DXC Technology Job Description DXC Technology (NYSE:DXC) – where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We operate in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver services that move the world. The Network Support Engineer provides Level 2/3 and advanced technical support to customers, including data networking, security, and wireless design, audits, site surveys, installation, troubleshooting, and ongoing support. Field service activities are required Monday–Friday onsite at customer premises (e.g., Port Kembla steel plant). An on‑call roster is also part of the role, and a personal vehicle is required for site visits. The Engineer will manage escalation of complex issues to vendors, seek resolution within defined timeframes, and coordinate incident resolution with technical teams during P1/P2 cases. Meetings (CAB, TRB, remote conference calls) and coordination with internal staff or vendors are also part of the responsibilities. Key Accountabilities Design: collaborate with data engineers and other disciplines to produce customer‑centric solutions that meet business requirements. Installations: plan and execute rollout of customer data networks, coordinating with PMs, subcontractors, and resource managers. Support: provide remote diagnostics, onsite assistance, and fault resolution for maintenance contracts or T&M clients. Presales: scope and quote networking and security products, presenting technical solutions during sales meetings. Professional Services: assist with wireless security audits and site surveys. After‑hours support and preventive maintenance activities. Vendor coordination for testing, patches, and fixes. Equipment verification, escalation to vendors, and quality improvement initiatives. Cost awareness and adherence to economical service delivery. Collaboration with service management for process development, logging, documentation, and billing support. Weekly summary reports and timesheet submission to technical managers. Additional Responsibilities Promote XM that reflects DXC’s customer‑satisfaction strategy. Seek opportunities for Value Added Services. Support cross‑functional collaboration across DXC. Maintain high performance standards and safety compliance. Aim for company objectives in service, sales, and growth. Provide timely updates on escalated Level 3/4 problems. Experience Certified Cisco CCNA (Routing & Switching and/or Security) minimum. Experience with OT networks, WLAN, and outdoor wireless products. Strong background in network security, wireless, and firewall technologies. Proven incident management and methodology execution. At least 5 years in technical support or incident management roles. Excellent English communication skills and customer‑facing proficiency. Professionalism with strong customer focus. Effective communication and customer‑service attitude. Technical Experience Support for Cisco Wireless environments and Cisco DNAC. Support for Cisco ASA/FirePower security products. Support for F5 LTM products. Experience managing major incidents and working with L2/L3 network teams. 5+ years with Cisco networking products in project or support engagements. Mission‑critical environment experience. ITIL v3 service‑management framework knowledge. Qualifications Diploma in Computer Science or Engineering (highly desirable). Cisco Routing and Switching and/or Security wireless certifications. ITIL process and policy training or certification. Trust, Transform & Thrive with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier. If you are a self‑starter with a strong customer focus and a results‑oriented approach complemented by your strong verbal and written communication skills, we would like to hear from you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. #J-18808-Ljbffr