Whatever Whenever Supervisor
vor 19 Stunden
Description Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. CURATING ORIGINALITY TAKES TALENT W Sydney located at 31 Wheat Road is hiring a Whatever / Whenever Supervisor. Reporting to the Executive Assistant Manager of Rooms this integral role will supervise our Whatever / Whenever team who are responsible for handling all internal / external calls, emails and queries, guest requests and in‑room dining orders. Driving the Whatever / Whenever service culture throughout all guest interactions will be a foundation with added responsibilities including but not limited to: Manages day-to-day operations ensuring quality and standards meet the expectations of guests Handle complaints, settle disputes and resolve grievances and conflicts Drive GXP / Digital Experience Performance Executes and adapts W Hotels BSA through HIDs (SOPs) frequent training and audits Monitors GXP / CEC time-sensitive cases prior to escalation Oversees the financial aspects of the department including labour management, procurement and payroll Provides guest service that goes above and beyond for guest satisfaction and loyalty Models the Whatever / Whenever mindset and assists Talent in understanding guest needs, provides guidance, feedback and individual coaching Encourages and builds mutual trust, respect and cooperation amongst the team BENEFITS Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends The best hotel training opportunities produced independently by WSydney and internationally recognized training programs by Marriott International Discounts on food & beverage across all our hotels Recognition programs to keep you motivated Wellbeing & mindfulness programs to ensure you stay healthy Employee Assistance Program Great Places to Work certified MI RECOGNITION Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute among others. DIVERSITY AND INCLUSION STATEMENT Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Required Experience Manager Key Skills Restaurant Experience, Customer Service, Hospitality Experience, Management Experience, Mediation Experience, Guest Services, Merchandising, Experience with Children, Leadership Experience, Mentoring, Supervising Experience, Neonatal Ventilator Employment Type: Full-Time Experience: years Vacancy: 1 #J-18808-Ljbffr
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Whatever/Whenever Supervisor
vor 19 Stunden
Council of the City of Sydney, Österreich Marriott Hotels Resorts VollzeitA leading hotel chain located in Australia is seeking a Whatever / Whenever Supervisor to enhance guest interactions and manage the team's operations. The ideal candidate will possess substantial experience in customer service and hospitality management, with a focus on ensuring high standards and resolving guest issues effectively. This full-time position...
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Council of the City of Sydney, Österreich W Hotels VollzeitJob Information Location: W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000 Job Number: Schedule: Part Time Position Type: Non-Management About The Role As a Beverage & Food Attendant, you will play a crucial role in delivering Whatever/Whenever service that lives up to what our guests expect for a W Hotel. Responsibilities Providing...
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