Banking Consultant, NSW

Join to apply for the Banking Consultant, NSW role at ANZ . At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About The Role As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer’s end‑to‑end financial needs and goals across transaction activities, needs‑based conversations and educating them on the financial solutions available, including digital. You have the knowledge required to complete customer transactions, as well as in‑depth needs‑based conversations and fulfill products as per your accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: 242 Pitt Street, Sydney NSW 2000 Work Hours: Part Time Rostered Hours Monday: 09:00 AM – 04:15 PM (45 Minute Break) = 06.50 Hours Tuesday: 09:00 AM – 04:15 PM (45 Minute Break) = 06.50 Hours Wednesday: 09:30 AM – 04:15 PM (45 Minute Break) = 06.50 Hours Thursday: 09:00 AM – 04:15 PM (45 Minute Break) = 06.50 Hours Friday: 09:00 AM – 04:15 PM (45 Minute Break) = 06.50 Hours Saturday: Not Rostered Sunday: Not Rostered Total Weekly Rostered Hours: 32.00 hours What will your day look like? Contribute to a significant uplift in customer engagement and advocacy and create real customer value Actively participate in and support bank programs and initiatives Take responsibility to ‘know your customer’ from a risk perspective Ensure compliance with ANZ and branch policies and procedures What will you bring? Exceptional customer focus – retail experience is an advantage Experience in being a user and promoter of technology – working knowledge in using different digital channels is an advantage Ability to multi‑task and highly adaptable to change and ambiguity Willingness to work in a collaborative team environment Sound understanding of compliance Excellent communication and interpersonal skills We’re not expecting you to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these qualities in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive. You’ll feel the impact of your work on customers and your own career. At ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career. We value diversity and inclusivity. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you have a disability or access requirement, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit You can apply for this role by searching for reference number . Job Posting End Date: 20/11/2025, 11.59pm (Melbourne Australia) #J-18808-Ljbffr