Rostering / Service Support Officer (SSO)
Vor 7 Tagen
Join the MADEC Team: Rostering / Service Support Officer (SSO) At MADEC we are proud to be a trusted and highly regarded not-for-profit organisation that has been supporting people with disabilities and youth in the Mackay / Whitsunday region for over 50 years. As a recognised Public Benevolent Institution we are committed to delivering exceptional services and person-centred support to individuals with diverse needs particularly those who are neurodivergent or facing mental health challenges. Our mission is to empower clients to lead independent fulfilling lives and we invite you to join our dedicated team of professionals who share this vision. About the Role: MADEC is expanding our Service Support Officer (SSO) team to provide more support and extend our operating hours ensuring dedicated workforce and client support. This is an exciting opportunity for new team members to join our growing organisation and play a vital role in supporting both staff and clients. Rotating Rosters: 6am 10pm Mondays to Sundays Employment Type: Permanent Part-Time (PPT) with potential for Full-Time hours Shifts: Days Evenings or Weekends you choose Pay: Penalty rates apply Key Responsibilities: As a Rostering / Service Support Officer you will play an essential role in the organisation by providing frontline support to our clients and staff. Your responsibilities will include: Coordinating Rosters: Overseeing and managing shifts to ensure coverage and compliance. Rostering Compliance: Ensuring adherence to standards policies and agreements. Managing Client & Worker Queries: Providing responsive support and solutions. Incident Support & Debriefing: Assisting staff with incident reporting and providing debriefs. CRM & Documentation Management: Maintaining accurate records and ensuring compliance. Supporting Coordinators: Assisting with case management and service delivery coordination. Client Service: Providing high-quality customer service to clients and families. Why This Role Matters: This role is critical to the smooth running of our services. SSOs provide the essential link between staff clients and management ensuring quality and safe service delivery. The position also offers valuable training and development opportunities with potential career pathways into Service Coordination, Quality Operations or People & Culture. What We Offer: Flexible shifts tailored to your availability. 5 weeks annual leave birthday leave. Competitive salary and NFP / PBI salary packaging benefits. Supportive and inclusive work environment. Access to our Employee Wellbeing Program and other well-being initiatives. Career growth and professional development opportunities. The opportunity to make a positive difference in the lives of our clients and community. How to Apply: Please submit your resume via the Apply button below. For a confidential discussion about the role please contact Karen Low People & Culture Manager onor via email at Required Experience : IC Key Skills MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications Experience : years Vacancy : 1 #J-18808-Ljbffr
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Mackay Regional, Österreich Madec VollzeitA not-for-profit organization in Mackay is seeking a Rostering / Service Support Officer to provide critical front-line support. This role offers flexible shifts tailored to your availability. Responsibilities include coordinating rosters, managing compliance, and assisting with incident reporting. Ideal candidates will possess strong communication skills...
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Rostering Team Lead
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Rostering Team Lead
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Mackay Regional, Österreich Point Care Pty Ltd. VollzeitKey Responsibilities A. Leadership & Team Management Supervise and support rostering coordinators. Lead meetings, provide training, and manage performance. B. Operational Oversight Oversee roster creation and service coverage. Ensure accurate and timely updates. C. Compliance & Quality Assurance Ensure SCHADS, NDIS, and internal policy compliance. Review...
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Care Support Officer
vor 4 Wochen
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Roster & Property Officer
vor 3 Wochen
Mackay Regional, Österreich Queensland Police Service VollzeitRoster & Property Officer Queensland Police Service There are 2 permanent full-time positions available – one in Whitsunday and one in Moranbah. You will provide high‑quality roster management and administrative support to the Officer in Charge of the station. You will be responsible for producing monthly demand‑driven 24‑hour rosters to ensure...
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Roster & Property Officer
vor 2 Wochen
Mackay Regional, Österreich Queensland Police Service VollzeitThere are 2 permanent full‑time positions available. One position is located in Whitsunday and one position is located in Moranbah. You will provide high quality roster management and administrative support to the Officer in Charge of the station. You will be responsible for producing monthly demand‑driven 24‑hour rosters to ensure we are best placed...
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Rostering & Workforce Planning Specialist
vor 2 Wochen
Cairns Regional, Österreich Queensland Police Service VollzeitA regional police service in Cairns is seeking a Roster Clerk to manage staff rostering and workforce management services. The role involves compiling rosters, monitoring leave trends, and assisting with training requirements. Candidates should have experience in workforce management and familiarity with relevant industrial agreements. This position offers...
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Rostering Team Lead — Flexible Work
Vor 3 Tagen
Mackay Regional, Österreich Point Care Pty Ltd. VollzeitA leading healthcare provider in Mackay Regional, Queensland is seeking a dynamic professional to oversee rostering and support coordination. The successful candidate will have experience in leadership and rostering, along with strong knowledge of SCHADS and NDIS. Responsibilities include supervising teams, ensuring compliance, and coordinating with various...
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Rostering Team Lead: Flexible Work
Vor 7 Tagen
Mackay Regional, Österreich Point Care VollzeitA support services organization in Mackay is seeking a leader to supervise rostering coordinators and ensure compliance with SCHADS and NDIS standards. The role includes managing team performance and operational oversight, alongside fostering communication with stakeholders. Candidates should possess strong leadership experience and problem-solving...
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Support & Scheduling Officer
vor 1 Tag
Mackay Regional, Österreich Selectability VollzeitSelectability is seeking a highly organised and detail-oriented support and scheduling officer to join our dynamic team. In this role, you will play a crucial part in ensuring the smooth operation of our services by coordinating schedules and providing administrative support. Your ability to communicate effectively with staff, consumers, and stakeholders...
