Authorised Officer

Join the Frontline of Change – Become an Authorised Officer for Buses Do you care about your community and want to help make public transport safer, friendlier, and easier for everyone? Corroboree Group is seeking Authorised Officers to support passengers and improve their experience on buses across NSW. We offer full-time, part-time, and casual opportunities across a 7-day roster. This role is so much more than compliance — it’s about being a positive, reassuring presence for passengers. Whether you're guiding someone to their destination, helping during service disruptions, or ensuring correct fare use, you’ll be making everyday travel safer and more enjoyable. What You’ll Do As an Authorised Officer, you’ll be on the network creating a supportive and respectful environment for all passengers. Your responsibilities will include: Creating a safe, welcoming environment on buses and at stops Encouraging fare compliance and deterring fare evasion in line with Transport for NSW policies (including issuing cautions and fines) Providing clear information and guidance to passengers, including those new to the network Assisting during service delays and disruptions Managing minor behavioural issues with professionalism and calm Preparing statements and supporting accurate information for court matters when required You’ll be part of a dedicated team that puts people first and works together to deliver a reliable, safe, and positive experience for every passenger. Who You’ll Work With You will be supporting multiple Transport businesses across NSW that deliver essential bus services. These organisations are committed to clean, safe, and dependable public transport, keeping communities connected with passengers at the heart of everything they do. What You Bring We’re looking for people who have: A genuine passion for helping others Strong communication skills with the ability to connect with people from all walks of life Confidence in addressing issues fairly, respectfully, and professionally A calm, steady approach under pressure A proactive mindset and strong problem-solving abilities Essential Requirements You must hold, or be able to obtain — the following: Current Senior First Aid Certificate (valid for at least 12 months) Unrestricted NSW Driver’s Licence Working With Children Check National Police Check Holding these already will be viewed favourably. Be the Friendly Face That Makes a Difference If you believe in creating a safe, supportive, and positive experience for all public transport users, this role is your opportunity to make a real impact. Apply now Help passengers feel supported, connected, and confident throughout their journey. #J-18808-Ljbffr