AI Adoption Lead

$142,838 to $150,860 (HEW Level 9) plus 17% employer's superannuation and annual leave loading Full-time, 12 Months FTC until December 2026 | Based at Macquarie University, Wallumattagal Campus, North Ryde Newly created role to lead AI adoption and capability uplift across the University | Hybrid Ways of Working About the Role As the AI Adoption Lead, you will drive University‑wide readiness, literacy, and adoption of generative AI technologies in alignment with Macquarie University’s AI Strategy. You will lead programs that build confidence, capability, and responsible use of AI, ensuring staff across faculties, offices, and entities understand and can effectively embed AI into their ways of working. Working as part of the newly established AI Team within IT, you will play a pivotal role in lifting capability, guiding change, designing learning pathways, and ensuring AI initiatives translate into real value across education, research, health and professional operations. Reporting to the Senior Project Manager, AI, you will partner with stakeholders across the University to design and deliver communication, change, engagement and training programs that support a safe and scalable adoption of AI. You will also lead the rollout of tailored AI assistants via the University’s internal AI platform and support the growth of a university‑wide AI Champions Network. Key Responsibilities Lead enterprise‑wide change management and communication strategies to drive staff readiness, adoption, and responsible AI use. Conduct readiness assessments and develop risk mitigation approaches aligned to frameworks such as Prosci ADKAR. Provide expert advice to project teams and senior leaders on embedding new AI‑enabled ways of working. Build strong partnerships across faculties, offices, and professional networks to promote consistent and effective AI adoption. Define user needs, engineer prompts and contexts, and support sustainable handover and maintenance of AI assistants. Design and deliver AI literacy programs including microlearning, tutorials, workshops, and on‑demand learning. Develop and analyse adoption metrics and learning analytics to evaluate impact and guide continuous improvement. Oversee the design, development and implementation of tailored AI assistants on the University’s internal AI platform. Lead workshops, showcases and events that demonstrate AI’s value and build staff capability. Grow and manage the AI Champions Network as a community of advanced users and advocates. Partner with Group Marketing to produce targeted internal and external communications that highlight AI achievements. Produce high‑quality reports, case studies, and presentations to inform decision‑making and demonstrate adoption outcomes. Contribute to lessons learned, knowledge management, and continuous improvement within the AI team. Comply with relevant EEO, WHS, data privacy, and AI governance requirements. About You You are an experienced adoption, capability‑building, or customer success leader who thrives in complex organisations and enjoys helping people understand and adopt new technologies at scale. You bring deep knowledge of generative AI tools and platforms, practical experience with prompt and context engineering, and the confidence to advise stakeholders from operational staff to senior executives. You excel at communication, facilitation, relationship‑building and designing engaging learning experiences. You are proactive, detail‑oriented, highly organised, and comfortable managing shifting priorities. You bring a strategic mindset, a passion for capability uplift, and a commitment to responsible, ethical, and effective AI use across the University. How to Apply Please apply online and attach your resume and a separate cover letter addressing the selection criteria below (maximum 2 pages): Tertiary qualifications in a related discipline or equivalent knowledge, skills and experience, with a commitment to ongoing professional development. Experience leading technology adoption, change, or customer success programs in complex organisations. Demonstrated expertise in generative AI platforms (e.g., ChatGPT, Claude or equivalent). Experience with prompt and context engineering and developing AI assistants. Strong understanding of change management principles and frameworks (e.g., Prosci ADKAR). Excellent interpersonal, written and verbal communication, and stakeholder engagement skills. Experience designing and delivering training, readiness materials, workshops (in person or digital). Strong planning and prioritisation skills with the ability to manage competing demands. Strong presentation skills and attention to detail. Proficiency in Microsoft Office, including PowerPoint. Experience within higher education or similarly complex environments. Familiarity with intelligent automation, process optimisation, and AI ethical best practice. Experience in video production, eLearning design, or data visualisation. Kindly be advised that this position is subject to a criminal history check, and work hours may vary at times to accommodate project requirements and University operations. About Us Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity. Why work at Macquarie We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five‑star rating in the QS World Rankings with the highest rating for employability. Our prime location, we are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only are we close, look at our benefits on offer: 17% Superannuation Subsidised onsite parking options Flexible working options Training and professional development Discounted health insurance (Medibank) Employee Assistance Program Subsidised membership at the Sport & Aquatic Centre If you’re already part of the Macquarie Group (MQ University, , MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs. A Place Where You Belong At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework. Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page. Seniority level Mid‑Senior level Employment type Contract Job function Information Technology Industries Technology, Information and Media Other notes Referrals increase your chances of interviewing at Macquarie University by 2x Get notified about new Adoption Specialist jobs South New South Wales, Australia #J-18808-Ljbffr