Supervisor Support Officer
Vor 3 Tagen
Ambrose Construct Group We are a nationwide industry leader in insurance building repairs. We pride ourselves on providing unrivaled customer satisfaction and quality workmanship on each and every repair we conduct. As part of our continued growth, we are seeking an experienced administration officer or insurance specialist to join our Sunshine Coast team. This role is designed to support Insurance Repair Supervisors managing complex claims. The Role This position requires greater depth in insurance claims or building knowledge and the ability to work closely with Supervisors on complex jobs. You will: Hold daily check‑ins with Supervisors to review job progress and next steps. Maintain regular contact with customers to keep them supported and informed throughout the process. Provide timely updates in insurer/client portals and ensure compliance with service level agreements. At times may be required to liaise with trades and suppliers to confirm attendance, resolve issues, and progress works. Support Supervisors by raising and tracking purchase orders and completing administrative tasks when they are on site. Manage escalated or sensitive claims with care and professionalism. What You Will Need Previous insurance claims management experience (highly regarded), or a background in building coordination, or a similar role. Proven ability to manage sensitive claims with empathy, patience, and professionalism. Exceptional customer service and communication skills. Strong computer skills, including client portal use and Microsoft Office Suite. Organisational skills with the ability to manage multiple priorities and deadlines. Confidence liaising with trades, suppliers, and clients to keep jobs moving. What Ambrose Construct Group Can Offer A supportive and collaborative team culture where your work has a direct impact. A competitive remuneration package based on experience. Access to our Employee Assistance Program. A seamless induction, professional development and ongoing learning opportunities. Referral program that rewards you with $2000 for successful hires. Modern office facilities and resources. We are looking for candidates with the confidence and experience to support Supervisors on complex and high‑value repair claims. If you thrive on customer service but want to apply your skills in a more specialised, impactful role this could be the opportunity for you. Application Process Please submit your resume and cover letter by clicking Apply Now . Only candidates who provide both will be considered. #J-18808-Ljbffr
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Supervisor Support Team Lead
Vor 3 Tagen
Sunshine Coast Regional, Österreich Ambrose Construct Group VollzeitAmbrose Construct Group are a nationwide industry leader in insurance building repairs. We pride ourselves on providing unrivalledCustomer Satisfaction and Quality Workmanship on each and every repair we conduct. The Supervisor Support Team Lead provides direct operational support to Supervisors managing complex claims. This role ensures jobs progress...
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Claims Operations Lead: Supervisor Support
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Sunshine Coast Regional, Österreich Ambrose Construct Group VollzeitA leading construction firm in Queensland is seeking a Supervisor Support Team Lead to ensure timely job progress through effective communication and support for Supervisors. The ideal candidate will have a background in insurance claims management or large-loss claims, demonstrating the ability to handle sensitive situations with professionalism and...
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vor 2 Wochen
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