Payments Operations Graduate

Payments Operations Graduate – Sydney CBD Office Working Pattern: 40 hours per week, 4 days in the office, 1 day from home. Work Rights Required: Applicants must hold Australian Permanent Residency or Australian Citizenship. Candidates on 485 Graduate Visas or other temporary visas will not be considered. In this role, you will be responsible for the initial verification of client payments, ensuring compliance with internal processes and service level agreements (SLAs). You will assist in completing payment beneficiaries and help clients navigate their transaction‑related questions via email, phone, and chat. Your commitment to end‑to‑end ownership will include creating detailed transaction reports, reconciling client funds and FX settlements, investigating unallocated or non‑received funds, processing manual funding for client trades, and verifying payment statuses on third‑party banking platforms, including SWIFT GPI. Responsibilities Instruction and initial verification of client payments, in accordance with internal processes and internal SLAs. Completion of payment beneficiaries, in accordance with internal processes. Help clients resolve questions or issues regarding their transactions and payments via email, phone and chat, with empathy and enthusiasm. Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes. Take responsibility for assigned tasks and demonstrate end-to-end ownership. Creation and manual enrichment of transaction reporting files. Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury’s network of bank accounts. Investigation of unallocated and/or non‑received funds, and rejection or escalation as required. Funding client trades where manual funding is required. Check and confirm status of payments in third‑party banking and payment platforms, including SWIFT GPI. Conduct basic updates on client information adhering to the relevant processes and procedures. Communicate the status of tasks to colleagues, supervisors and managers, and expedite escalation of problems. Adhere to all internal policies, processes and procedures. Meet quality standards and adhere to SLAs. Requirements Bachelor’s degree holder in business or a related discipline. Practice good office etiquette with punctuality, attendance and behaviour. Proactive, ability to work within strict time‑frames and under pressure. Diligent, with good attention to detail. Good communication skills, both written and verbal in English. Co‑operative and comfortable working in a team environment. Curious and eager to learn, actively asking questions to confirm understanding of processes and procedures. Motivated, with a desire to make Ebury a success. Business fluent in written and spoken English. Fluency in Mandarin and Cantonese is nice to have but not mandatory. About Us Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward‑thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide, delivering innovative solutions in cross‑border finance. We are committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. We believe in inclusion. We stand against discrimination in all forms and have no tolerance for intolerance. At Ebury, you can be whoever you want to be and still feel a sense of belonging, because we want your uniqueness to help write our future. #J-18808-Ljbffr